Help / Advice Needed

 

Last week we had our carpet cleaned by a reputable cleaner.  It is in our living room and is berber.

 

The cleaning was finished on a Wednesday morning.  By Thursday we had a funky smell coming from the room and late Thursday afternoon the carpet was still real damp.  Called the company and they came back out on Friday, cleaned it again and used some other sprays to get rid of the smell.

 

Saturday morning came and the smell came back and the floor was still damp.  It was actually so bad last night (Sunday) after we got home to a closed up house that I felt sick to my stomache because teh smell was so strong.  We have put another call in to them today and they are sending someone out today to take a look at it.

 

There is also a stain that "keeps" coming back and the smell is strongest in that area but its definitely not confined to that area as it smells 8 feet from there as well.  I do not know what the stain is but based on the circular shape I'm going to guess one of my cherubs may have spilled something months before this cleaning.

 

Other info...

 

Carpet is 4 years old.  Cleaner thinks it is made of "recycle plastic", I'm not so sure but will be checking with the store when they open.

 

32+ hours from initial cleaning the carpet was still damp (seemed to finish drying sometime during the night).

 

26+ hours from the second cleaning the carpet was still damp.

 

Any help would be greatly appreciated.  Not sure at all what to do in this type of situation.

 

 

 

 

We can't afford to replace it right now which is why we decided to have it cleaned. 

 

If the stench never comes out, any opinion on who is going to have to "pay"?  Will it be us or do we have a leg to stand on to get them to pay for it.  This really stinks (no pun intended) right now and just spent a great deal on a new living room set so we are sorta out of money for the next few months (and I can't live w/ the smell!!!)