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Telemarketing my client base |
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jtuseo 
Carpet Cleaning Specialist 
GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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 Topic: Telemarketing my client basePosted: 11/April/2007 at 11:28am |
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What is the best day of the week to telemarket my existing customer base?
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cmaster
IICRC Instigator 
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 11/April/2007 at 11:59am |
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People hate telemarketers
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The STD Meter |
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jtuseo
Carpet Cleaning Specialist
GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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Posted: 11/April/2007 at 12:28pm |
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All the big companies do it. If Companies or large franchises are doing it , then we should do it. I hate telemarketers, but if it will increase my Gross income im going to do it. Besides I am calling people who have used me before. Not people who have never hired me. I also plan on only calling 2 times a year.
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cmaster
IICRC Instigator
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 11/April/2007 at 12:52pm |
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Tuesdays are the days when people are most receptive
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The STD Meter |
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MR. STEAMER
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Posted: 11/April/2007 at 1:35pm |
 You're lucky to book 1 out of 100 calls....
I hope you like getting told no |
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www.mr-steamer.com
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doug
King of the One Liners 
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Posted: 11/April/2007 at 1:37pm |
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Are you good at rejection
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Just My opinion
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opclean
Groupie 
Joined: 11/January/2007 Location: United States Status: Offline Points: 49 |
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Posted: 11/April/2007 at 2:01pm |
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Try to find out there kids birthdays when your cleaning for them. Ive found out that a reminder call a couple of weeks prior to that they are cleaning up the entire house for the company that will be showing up. Besides that tuesday is good.
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Cleaning carpets is like a box of chocolate.You dont know what ya got till ya bite into it.
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jtuseo
Carpet Cleaning Specialist
GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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Posted: 11/April/2007 at 3:35pm |
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My buddy in the Poconos called customers that he serviced before and his return rate was 40%
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cmaster
IICRC Instigator
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 11/April/2007 at 3:54pm |
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Rock out with your phone out
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The STD Meter |
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John L
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 11/April/2007 at 4:43pm |
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jtuseo, didnt you buy that cbc-7000 on ebay.. That machine will make 1000 calls a day... I call my list consistently.. Back in the day i used telephone everyday. Since so many ppl HATE telemarketers we can no longer in the USA use it except for calling Commercial.. Just dont call on the Weekends and Friday isnt so hot either.. I might of mentioned this before back in 84 i managed 15 tech operation. 95% of jobs came from telemarketing.. We had 15 phones calling 8hr a day.. Gross sales were averaging $100,000 per month... OH YEAH!!!!!
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Ken_Is_OK
Carpet Cleaning Specialist
Joined: 13/February/2007 Location: Canada Status: Offline Points: 523 |
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Posted: 12/April/2007 at 9:46am |
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Yep I know some guys in Toronto who have 2 or 3 ladies on the phones all day, every day from 8-5.
There are still A LOT of stay at home mom's these days. It works if you hire the right people. |
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jtuseo
Carpet Cleaning Specialist
GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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Posted: 12/April/2007 at 5:52pm |
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So should I have my wife do it?
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bgray22
Newbie 
Joined: 17/March/2007 Status: Offline Points: 7 |
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Posted: 13/April/2007 at 10:01am |
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If you kept track on when you last serviced their carpets you would be able to hit common ground with them instead of just selling to them. "Hey I was looking through my list and see that we serviced your carpets 8 months ago and we recommend cleaning them twice a year. How are they looking? Need them cleaned again?" and if not just leave on a friendly note. This way you're selling from a consultative approach and not like a telemarketer. I've worked as a telemarketer before and IT SUCKS!!! especially the way I was told to sell.
Also, if you called back two weeks or one month after cleaning them it won't be such a shocker when you call again.
So long story short... be a carpet cleaner when calling these people, not a telemarketer and if you've established good rapport with them while cleaning their carpets they should love to hear from you (Most people buy from certain people because they like them).
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 19/April/2007 at 10:02pm |
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jtsueo . Get your tele-licence, registration and no call list or you will be fined BIG TIME from your State on residential ... Commercial no problem... And if some Canadian says you dont need them... HA!! Think again.. I posted that info somewhere on this BB...
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