easy to upsell????

I never upset, I used photo shop to create a page with all of my services on it, and put that in my presintaion folder...people read it when they are sitting down, and I always get additional services with out pressure

I dont predict the future or sell glides, am I allowed on this site?

We have recently started sending emails out to our customers when we book the call. It has a list of the things to do before the cleaner gets there and it has a brochure on Carpet Protector and Anti-allergen cleaning.

It is all based on the premise that the customer has no where to hide from you when they are in their own homes----and they are caught with an unexpected salespitch. The email now prepares them for the inevitable pitch and they feel informed AND AREN'T CAUGHT UNAWARE..

It seems to be working, hopefully we will be able to increase our cheerleaders and repeat customer ratios.

There is the inevitable upsell on everything Doug. Everywhere from McDonalds to the Banks.

I bought a fridge at The Brick and they wanted to sell me the extended warranty. After I said no, they said "� musn't understand" and called another person over to '�xplain it to me". I then asked this guy how much it would cost to not try and sell me the warranty extention. He looked quite confused. I repeated myself and then offered $10. to him to leave me alone.

The point is WE ALL KNOW ITS COMING--the salespitch that is. But we can always leave the store eh.

With the carpet cleaners in the home its different. The customer has no where to hide. They feel invaded in their own home. This approach has eleviated the shock of the salespitch. They don't have the "why didn't the girl on the phone mention it" syndrome.

It works for us quite well.

As for your rude remarks about SPAM. There are instructions on how to prepare for the carpet cleaner, a stain removal chart, info on anti-allergen and info on protector.

We ask them IF THEY WANT TO RECEIVE THIS EMAIL AND ASK THEM FOR THEIR ADDRESS.

Who sh*t in your corn flakes Doug?

LilNiteRidrhood wrote:

There is the inevitable upsell on everything Doug. Everywhere from McDonalds to the Banks.

I bought a fridge at The Brick and they wanted to sell me the extended warranty. After I said no, they said "� musn't understand" and called another person over to '�xplain it to me". I then asked this guy how much it would cost to not try and sell me the warranty extention. He looked quite confused. I repeated myself and then offered $10. to him to leave me alone.

The point is WE ALL KNOW ITS COMING--the salespitch that is. But we can always leave the store eh.

With the carpet cleaners in the home its different. The customer has no where to hide. They feel invaded in their own home. This approach has eleviated the shock of the salespitch. They don't have the "why didn't the girl on the phone mention it" syndrome.

It works for us quite well.

As for your rude remarks about SPAM. There are instructions on how to prepare for the carpet cleaner, a stain removal chart, info on anti-allergen and info on protector.

We ask them IF THEY WANT TO RECEIVE THIS EMAIL AND ASK THEM FOR THEIR ADDRESS.

Who sh*t in your corn flakes Doug?

Tony the Tiger

I guess that is why when I read ads for carpet cleaners the co's are more interested in a sales background than a cleaning background. why is that?? Is it the more we do to give the impression to the poor customer that they are actually getting a deal the poorer job we can do for the uneducated price shopping customer?

Just My opinion

Great.

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easy to upsell????