let that sit and soak in with the customer...

 

then sometime during the cleaning or after upsell the gard at 100% of booked and give the deo for free

 

 

 Then carrefully explain to them that it is going to take week for the carpet to dry because you just dumped half you chemical rack onto it??? so explain to them that they paid extra to have their carpets rapidly resoil becaues the deo and the gard just don't mix worth a s*it? But who cares nobody said you had to have any ethics when you start carpet cleaning?

 

The disinfectant goes in with the pre-spray...  of course you have to get something compatible.

 

There is no resoiling because you AHEM RINSE!

 

Then you spray your gard on... No resoiling

 

Up in GodURich tell those damn red necks to take there boots off after coming out of the cow pasture maybe it might slow down your resoiling problem..

 

Doug if you don't know what your talking about you might think about taking a few IICRC classes...lol

 

 

 

Let it soak in  some dewl time.  it's not hard your doing it with the pre-spray.

 

doug open your gawd damn mind, why do you always think with tunnel vision.

 

This stuff doesn't mask smells it neutralizes them.

 

Doug what ever works for you...in your one horse town.

jump into your GM van

drive 50 miles to a call

turn on your prochem 405

use your chemspec/prochem pre-spray

extract and leave.

don't sell anything

 

makes for  a happy customer

but a sad you

 

 

We all expect our wives and kids to be honest with us.............yet we turn around and screw our neighbour.

 

Good for you Doug , you far exceed the word " Professional " Maybe we can all live with fewer luxury toys and be " Honest " It's not the one with the most toys who wins at the end

 

                                                   Nightrider

And the winner of the Best Business Philosophy is ....................

 

you just jumped on my answer...ripping to to piece calling it un ethical.

 

please doug could you give a totally ethical way to make more sales.???

 

If you are going to upsell alot, let your customer make an educated decission on the upsell product according to your truthful explanation of it . Mention the pros and cons.............and leave it to them.

 

                                             Nightrider

 

With that said...................there is no reason why you cannot upsell your products as long as you believe in them to do what they supposed to do..................there is nothing harder than selling a rock with the promise that water will come out when squeezed hard . Believe in yourself and your product and you should be able to upsell all day long with no problems .

 

                                                Nightrider

so what the hell is your point. 

It is all based on the premise that the customer has no where to hide from you when they are in their own homes----and they are caught with an unexpected salespitch. The email now prepares them for the inevitable pitch and they feel informed  AND AREN'T CAUGHT UNAWARE..

It seems to be working, hopefully we will be able to increase our cheerleaders and repeat customer ratios.

 

I bought a fridge at The Brick and they wanted to sell me the extended warranty. After I said no, they said "Í musn't understand" and called another person over to 'ëxplain it to me". I then asked this guy how much it would cost to not try and sell me the warranty extention. He looked quite confused. I repeated myself and then offered $10. to him to leave me alone.

The point is WE ALL KNOW ITS COMING--the salespitch that is. But we can always leave the store eh.

With the carpet cleaners in the home its different. The customer has no where to hide. They feel invaded in their own home. This approach has eleviated the shock of the salespitch. They don't have the "why didn't the girl on the phone mention it" syndrome.

It works for us quite well.

As for your rude remarks about SPAM. There are instructions on how to prepare for the carpet cleaner, a stain removal chart, info on anti-allergen and info on protector.

We ask them IF THEY WANT TO RECEIVE THIS EMAIL AND ASK THEM FOR THEIR ADDRESS.

Who sh*t in your corn flakes Doug?

 

I called my whole family in to my computer room to have a good laugh at that...

 

is that joe polish BS?

Tony the Tiger

I guess that is why when I read ads for carpet cleaners the co's are more interested in a sales background than a cleaning background. why is that?? Is it the more we do to give the impression to the poor customer that they are actually getting a deal the poorer job we can do for the uneducated  price shopping customer?

It's true that a well-established brand like Sears can carry a level of trust and recognition that may make up-selling easier. However, the success of up-selling often boils down to your personal approach and the value you communicate. Without the Sears name, you have the opportunity to build a brand around yourself. Reliable, dedicated, and with a personal touch.

Highlight the benefits of Scotchgard fabric protector in a way that resonates with your customers. Perhaps emphasize its ability to prolong the life of their carpets, making future cleaning sessions easier and more effective. Share success stories or positive experiences from other clients who opted for the extra protection. It's all about creating a narrative that makes Scotchgard not just a service but a smart investment.

As for selling lines, consider something like, "Give your carpets the VIP treatment they deserve with our Scotchgard protection. It's not just cleanliness, it's a shield against future spills and stains, ensuring your investment stays as fresh as the day it was cleaned."

Building trust and providing value can make customers willingly ask for the "gard" without you even breaking a sweat!