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Stronger odor after neutalizer

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W68 View Drop Down

Joined: 02/August/2020
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    Posted: 02/August/2020 at 1:13pm

Has anyone ever experienced having a very strong  urine/chlorine-like smell coming from their carpets after a professional cleaning with neutralizer?   There was no noticable odor before, but after having neutralizer applied, the whole house smells like chlorine and urine.

Does anyone have suggestions on how to fix this?

Thanks in advance for any help.
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Billy Barty View Drop Down

Joined: 09/August/2018
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Billy Barty Quote  Post ReplyReply Direct Link To This Post Posted: 06/August/2020 at 5:02pm
Any problems with pets urinating on the carpet?

A cleaning (with the heat and moisture) could have activated a pre-existing issue from pets previously urinating on the carpet.

Also what kind of neutralizer product did the cleaners use?
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