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What would you do????

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MR. STEAMER View Drop Down
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    Posted: 17/November/2004 at 4:32pm

Just Last week... pulled up to a big house in the GTA... I was there to clean 5 areas in the basement...ok np

from the truck to the end of the basment it was over 300 ft....

the basement had white carpet...with signs of browning

why was the carpet browning??  there was a swimming pool in the basement...

You could feel the humidity... I advised the customer that I couldn't clean the carpet...

the customer advised me that it had been done two times before...

what whould you do???

I didn't clean it.... I was just wondering if anyone would have...



Edited by MR. STEAMER
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PadMan View Drop Down
Dr. Low Moisture
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PadMan Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 4:38pm

I can tell you but you won't like it...

 

Use blowers to get it DRY

 

Then

 

OP it with Clean-N-Vac WHAMM

YES  END OF STORY!

Converting HWE customer to VLM customers for 30 Years!
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MR. STEAMER View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 4:41pm
I Did think of Team OP..... but if I called them and offered them the job...they might think it was a set-up...lol
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 5:03pm
Mr. Steamer:  There is never a shortage of armchair quarterbacks.  Regardless of how you clean it the clorene from the pool is going to create a chemical change in the carpet appearance mabye not right away, but it will happen. OP or not.  An acid rinse may have removed the browning  it but it will return.Guitar
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Steaminpile View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Steaminpile Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 7:18pm
I woulda cleaned it got the cheque and went to the next job.
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PadMan View Drop Down
Dr. Low Moisture
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Post Options Post Options   Thanks (0) Thanks(0)   Quote PadMan Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 7:22pm
That pile sure is steamin!
Converting HWE customer to VLM customers for 30 Years!
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MR. STEAMER View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 9:52pm

Originally posted by Steaminpile Steaminpile wrote:

I woulda cleaned it got the cheque and went to the next job.
What would you do when they call you back for the reservice????

These are things I think about anytime I take a job on... I will never clean something I know may cause me pain

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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 9:58pm
Mr. Steamer:  Good game plan. keeps one out of trouble.Guitar
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MR. STEAMER View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 10:16pm

I guess when you sub... you can't hide... the big named guy will just deduct it right off your invoice...

It would kill me to pay 5 grand to give someone new carpet

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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 10:43pm
Mr. Steamer:  I think it would take care of many cleaners to have to replace a carpet like that.Guitar
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MR. STEAMER View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 10:45pm
So why are there so many hacks in town???
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 10:49pm
Mr. Steamer:  We have companies that come here and clean and when someone tries to call the number on the invoice it is no longer in service.  Some companies can only contact the potential victum, The victum cannot contact them.Guitar
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Adwa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Adwa Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 10:54pm
Doug you have seen a lot come and go. With companies like that how long do you think they would stay in business with no customers calling them back?
The Following Statements do not Necessarily Reflect the Views of this Forum Network

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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2004 at 10:58pm
ADWA:  These companies operate by phone only and I mean callout only.  Maybe that is their way of ding business in small areas.  The terorist method. Get in make the kill and get out before you get caught.Guitar
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