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Recoiling over the Recoil |
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Michael 
Carpet Cleaning Specialist 
Joined: 18/June/2005 Status: Offline Points: 557 |
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 Posted: 08/April/2010 at 6:31pm |
By all accounts it's a great machine and Ed's great to deal with, but long-distance dealings stress both parties. I'm always guarded around customers who seem especially interested in the guarantee. I can't speak for Ed, though he may speak for himself since he's on these boards a lot. Learning to back off from transactions that don't quite feel right is invaluable to small business people. If I were you, I would buy a reputable machine from a local dealer who will service the warranty. Keeps things simple and reliable.
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Java Beansoup
Newbie 
Joined: 08/April/2010 Location: Birmingham Status: Offline Points: 1 |
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Posted: 08/April/2010 at 3:51pm |
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Hello,
I am sorta in a bit of a situation. About a month ago I started researching portable equipment because one of mine died and we need it replaced for some of the commercial work we do. After much research I decided on the Cross-American Recoil. When I talked with Ed V. I told him that since I am buying it sight unseen, if I was not happy with it I was going to send it back and I would pay the shipping, but I would expect a refund. He told me that he would not do business that way. So I got spooked from buying it. The other thing that gives me reason to pause is when I asked for a list of people in my area that he has sold these units to he seemed reluctant to offer that. He did say he would try, but its been a month and he still hasn't. I know I heard some really enthusiastic comments about Ed's machine but his response makes me wonder if he is just really small time. And if I have any problems with it then he's going to be a real hassle to deal with. To me he sounded very confident with his equipment until it came time to back it up. He may have other reasons for not wanting to put any type of guarantee on his work but to me it just seemed that I was taking the bigger risk buy laying out hundreds of dollars in shipping costs and he was risking nothing. So I backed way off because Ed's company sounds like a difficult company to deal with. Okay so that is my situation, now my question is has anyone ever bought one of these machines sight unseen? Have you been happy with it? Is there anything you have been unhappy with? How is the service after the sale with Cross American? Anything that anyone could tell me about their experience would be helpful. |
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Java Beansoup wrote:
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