|
Recoil3 problem |
Post Reply 
|
Page <1234> |
| Author | |
John L 
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
 Post Options
 Thanks(0)
 Quote Reply
 Posted: 13/May/2008 at 10:32pm |
|
Somethings fishy here.. If all connections are tight and sealed then it would be the chemicals or customers spilling shampoo somewhere.. Your running Ametek lamb vacs.. Is there something you might have missed?
|
|
 |
|
| Sponsored Links | |
|
|
|
Laserman
Groupie 
Joined: 01/March/2007 Location: United States Status: Offline Points: 55 |
Post Options
Thanks(0)
Quote Reply
Posted: 13/May/2008 at 9:45pm |
|
Well,
I've tried several Defoamers and several different cleaning solutions and the problem still persist. |
|
|
|
|
Ed Valentine
Carpet Cleaning Specialist 
Joined: 14/September/2004 Location: United States Status: Offline Points: 770 |
Post Options
Thanks(0)
Quote Reply
Posted: 12/May/2008 at 9:25am |
|
Barry;
I have responded in length to your "private" e-mail just prior to this writing regarding your situation. Personally, I am alittle taken aback, sir. Since you have made your situation public (which is fine with me now, than why don't I make my response public as well. Because I do not think it is fair for these situations to always be "one-sided" while the manufacturer has to stand back and take the blows). And, you know that you have stated to me in prior e-mails that I have at hand, that "you like the machine, but............................." (the foam).
Hummm.
Here was my response:
________________________________________________________________
Barry;
I have been building these system for over 30 years now and know them pretty darn well by now, and I can tell you that there is nothing wrong with that particular machine, nor did I sell you (in your words) "a piece of junk". The amount of time and effort that goes into each and every machine we make for our customers like you, would be un-heard of in this Industry, period.
In fact, you have the newer more heavy-duty industrial system that will produce terrific results when operated properly. In fact, I consistently receive very positive testimonials on its operation and the way it is built and designed by its Operators.
When you first called complaining about "water" dripping from the exhaust on one pipe, I immediately mention that it was really condensed "foam" and suggested using an anti-foaming product. (In fact, this is also indicated within your manuel.) However, We went back and forth on this issue until you had a special defoamer device installed on the vacuum inlet that solved this problem (thus backed my origional statement) as you had indicated to me both by email message and a phone call.
If you recall, I had also mentioned that there are differences in defoamer products--as there are with most all products. Some are less concentrated than others. I suggest trying our brand STOP defoamer. In fact, our STOP defoamer can also be put in the solution tank and will kill the foam at the carpet way before it gets back into the recovery tank-----and into the stack pipes.
It's alot MORE concentrated and doesn't cost as much as most others. However, please make note here that YOU will have to test it by experimenting with the correct dilution ratios for that particular injection device you had purchased.
I had also another variable: The particular cleaning agent you are using. It has proven to me that it is extremely foamy, and therefore, requires a defoamer product to help calm it down.
In conclusion, I can not convince you that our products are very well made by our company that has over 30 years of proven history, nor can I convince you of my personal knowledge (37 years plus) as well. Only you have control of that opinion. However, we have immediately responded to each and every reasonable request you have made thus far. In fact, even sent you a new Flo-Thru vacuum lid that we felt would "help" eliminate your foaming problem.
But allow me to make one thing clear; our committment will remain the same. I will personally "try my very best" to help you and educate you in regards to your situation---------if I can and if that is possible.
Always, The very best to you, sir;
Ed Valentine
_____________________________________________________________
Now, I am not going to post endless tesimonials from the staisfied Operators of the exact SAME system you have here because I think that might be boring and only appear as a sales pitch. HOWEVER, please note, that if anyone out there believes otherwise, please call me personally, and or, we would be more than glad to forward these as proof.
In conclusion, I don't think it is appropriate to insinuate that we have "faulty products" because that would not be truthful and would only indicate a rediculous opinion.
The very best to ALL;
Ed Valentine
|
|
|
|
|
Superglide Ken
Grand Potentate 
SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
Post Options
Thanks(0)
Quote Reply
Posted: 11/May/2008 at 2:25pm |
|
Better a small tank than a machine that dont work?
|
|
|
Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
|
|
|
|
|
John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
Post Options
Thanks(0)
Quote Reply
Posted: 10/May/2008 at 4:01pm |
|
Sure is a small wastetank
|
|
|
|
|
cmaster
IICRC Instigator 
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
Post Options
Thanks(0)
Quote Reply
Posted: 09/May/2008 at 9:24pm |
|
I thought Ed took good care of his customers. Don't tell me that hanging out on the same boards as Ken has influenced him
|
|
The STD Meter |
|
|
|
|
Laserman
Groupie
Joined: 01/March/2007 Location: United States Status: Offline Points: 55 |
Post Options
Thanks(0)
Quote Reply
Posted: 09/May/2008 at 6:48pm |
|
Ken,
Ed didn't speak too soon. I called him after I did my first job with the Foamdowner system. I knew I used alot of defoamer but figured I would back off the dilution until It started leaking again thru the Vac exhaust. Well, I didn't back off the dilution very much and here comes the water/foam again thru the exhaust. This really stinks because I have a $4000.00 machine that I can't use. I should have bought a Ninja. This has been a real nightmare for me. It's been My worst buying decision since I've been in business by far. Barry |
|
|
|
|
Superglide Ken
Grand Potentate
SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
Post Options
Thanks(0)
Quote Reply
Posted: 09/May/2008 at 5:21pm |
|
Looks like Ed spoke too soon. And to think that some bitch over not getting a $20 glide fast enough? Ed would be tarred and feathered if he had customers like that.
Edited by Superglide Ken - 09/May/2008 at 5:22pm |
|
|
Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
|
|
|
|
|
Laserman
Groupie
Joined: 01/March/2007 Location: United States Status: Offline Points: 55 |
Post Options
Thanks(0)
Quote Reply
Posted: 09/May/2008 at 4:37pm |
|
Guys,
Well, the problem is still not fixed. The foam downer system did stop the water/foam from leaking out of the Exhaust BUT it takes a half gallon of liquid foamer to do that and from a $ standpoint that's not a viable option. So, I still have a brand new Recoil3 extracter that does not work properly. The problem is not my Hydramaster Drimaster tool because this extracter leaks water/foam out of the exhaust when I clean tile too. So I have a $4000.00 extracter gathering dust in my garage that I can't use because there's something wrong with it. I'm not a happy camper. Basically, I'm out $4000.00 Barry |
|
|
|
|
Ed Valentine
Carpet Cleaning Specialist
Joined: 14/September/2004 Location: United States Status: Offline Points: 770 |
Post Options
Thanks(0)
Quote Reply
Posted: 15/April/2008 at 9:42am |
|
I thought it my duty to "up-date" everyone who had read the posts of complaints above since it would not be proper to just leave a situation without a great conclusion of sorts. (leaves the wrong impression IMHO)
Anyways, i had a great conversation with Barry approx 3 weeks ago and he solved his problem with his operation of the machine.
Just wanted everyone to know that Barrys problem was "foaming" of recovered cleaning agents (pre-spray, etc....) residues, as he had told me.
Once he added a defoamer system, it was working like a charm and not blowing out water (foam) the vacuum motor exhaust.
We had even sent him our newer Air-Flow vacuum lid (that was not needed btw) for his use at N/C.
Anyways, Problem Solved!!!!
Thanks to everyone!
Ed Valentine
cross-american corp.
|
|
|
|
|
Ed Valentine
Carpet Cleaning Specialist
Joined: 14/September/2004 Location: United States Status: Offline Points: 770 |
Post Options
Thanks(0)
Quote Reply
Posted: 04/March/2008 at 8:19am |
|
Barry;
I would perhaps check and see if the "leak" is coming from where the stack pipe goes into and through the recovery tank. Perhaps you untwisted it (??). Another area to check "may be" (??) where the dolly handle is attached to the solution tank by 4 bolts with washers. Did you install those snugly enough?
These are guesses at this point however, I can assure you that there is not something "seriously wrong" with that system. Most things are pretty easy once they are discovered.
Ed Valentine
|
|
|
|
|
Superglide Ken
Grand Potentate
SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
Post Options
Thanks(0)
Quote Reply
Posted: 04/March/2008 at 2:10am |
|
Definatly sounds like a leak Laserman. Make sure the repairman uses the dye soution test if he has any difficulty finding that leak. Way more water involved here than any foam would cause IMO.
|
|
|
Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
|
|
|
|
|
Laserman
Groupie
Joined: 01/March/2007 Location: United States Status: Offline Points: 55 |
Post Options
Thanks(0)
Quote Reply
Posted: 04/March/2008 at 12:43am |
|
Ed,
I took the Recoil extracter out of the van. The van carpet is SOAKED. I set it on some concrete, came back later and there's water underneath. It has a small leak. What it could be, I have no idea. I'll have to take to repair guy. I'm not using it right now. I can't do any prespray at all or water is leaking out the exhaust. With this leaking situation the recoil is unuseable to me until the problem gets fixed. I used my Galaxy extracter today with the Drymaster tool. I presprayed and no water leaked out the exhaust at all so Something is seriously wrong with the recoil. I'm pretty disapointed and I feel like I wasted my money on this unit. I'll have the repair guy call you when I get the recoil to him. My Wife is pretty pissed of that I bought this extracter. Barry |
|
|
|
|
Soil Lint Green
Carpet Cleaning Specialist
Joined: 30/December/2007 Location: Oregon Status: Offline Points: 551 |
Post Options
Thanks(0)
Quote Reply
Posted: 03/March/2008 at 2:37pm |
|
No cracks anywhere? No pin holes? Where is the leak coming from? Got a picture of the motor compartment? The water leak may be a symptom whereas the source is the problem. As the line goes in Short Circuit "more input"
Doc, my arm hurts. Not as useful as Doc, I fell off the roof and now my arm hurts. Need to determine why/how. Edited by Soil Lint Green - 03/March/2008 at 2:41pm |
|
|
It's ORY GUN, not OR A GONE. Learn to talk.
|
|
|
|
|
Post Reply
|
Page <1234> |
| Tweet |
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
Topic Options
Welcome to KleenKuip.com's Professional Carpet Cleaners Discussion Forum!