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   Do any cleaners offer after sales service?  Like when someone calls with a spot problem or some other small problem that can be handled over the phone.  Or do you use the old saying a crises at your home does not constitute an emergency at our office. I know this can probably a little more difficult in the larger areas. Just thought I would inquire.  This sometimes leads to new clients.

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doug Members Profile Send Private Message Find Members Posts Add to Buddy List King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711	Post Options Post Reply Quote doug Report Post Thanks(0) Quote Reply Topic: A.S.S. Posted: 14/May/2004 at 5:23pm
	Do any cleaners offer after sales service? Like when someone calls with a spot problem or some other small problem that can be handled over the phone. Or do you use the old saying a crises at your home does not constitute an emergency at our office. I know this can probably a little more difficult in the larger areas. Just thought I would inquire. This sometimes leads to new clients.
	Just My opinion

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LilNiteRidrhood Members Profile Send Private Message Find Members Posts Add to Buddy List Master Carpet Cleaner Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257	Post Options Post Reply Quote LilNiteRidrhood Report Post Thanks(0) Quote Reply Posted: 14/May/2004 at 10:32pm
	All our clients get a follow up call within a week after the cleaning. For small spots that didn't come out and they are pissed about it we either return or send them $10. off next cleaning coupon. This is way more than they expect and keeps them coming back.

doug Members Profile Send Private Message Find Members Posts Add to Buddy List King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711	Post Options Post Reply Quote doug Report Post Thanks(0) Quote Reply Posted: 15/May/2004 at 8:30am
	If we have jusrt cleaned someone and Murphy's law comes into play and they have a small spill we will stop when we are near and remove it usually at no charge if they are a regular client. This also depends on the spill I mean a small spot. We do not offer spot removeal for people other than our clients that is why it is usually no charge. This we only offer to our clientel. If you use an out town cleaner it costs big time. Long after the sweet tase of a cheap job is gone the bad taste of a poor job reamains. This I can do because of ou smaller area. (OK Mr. Steamer they are not my cousins either!)
	Just My opinion

Adwa Members Profile Send Private Message Find Members Posts Add to Buddy List Queen of the Board Joined: 05/March/2004 Location: Canada Status: Offline Points: 4568	Post Options Post Reply Quote Adwa Report Post Thanks(0) Quote Reply Posted: 15/May/2004 at 10:06am
	Doug this is when selling your customer a small spotting kit that they can use or giving one to a regular customer comes into effect. You can instruct them over the phone how to use the kit when spills happen just after a cleaning and also their mind is at ease knowing they them selfs can correct a small spot without having a cleaner come out again which at times can interrupt their schedule. Does this work ? I'm not sure.
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