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Please remove your shoes! |
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RotoClean 
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Joined: 28/September/2006 Location: United States Status: Offline Points: 9 |
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 Topic: Please remove your shoes!Posted: 02/October/2006 at 6:08pm |
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I scheduled two appointments today where the ethnic culture is customary not to wear shoes in the house. These homes are large in size and with some difficult spots. I want to oblige, but I am concerned about personal safety (slip & fall) because of the loss of traction (my own shoes).
Any suggestions on how to accomodate this? I know "booties" are available, but will they suffice for what needs to be done to keep me on my feet? I don't want to say anything offensive about the "carpets are being cleaned anyway!"
Thanks in advance for your replies!
-Rick
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Richard Bonilla
RotoClean W Sacramento CA 95691 www.rotoclean.net Setting the standard. |
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nightrider
Marketing Master 
Joined: 12/March/2004 Status: Offline Points: 4656 |
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Posted: 02/October/2006 at 6:22pm |
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The answer to your problem is very simple...
THE CUSTOMER IS ALWAYS RIGHT
Nightrider
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Ninja-wand
Journeyman 
Joined: 03/June/2005 Location: United States Status: Offline Points: 427 |
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Posted: 02/October/2006 at 7:01pm |
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I had a few of those requests once in awhile. I tell them that it's the company's policy to keep my shoes on at all times, Because Company's liability policy will not allow me to work without shoes.!! ...Then let them decide if they want the job done or not.
Edited by Ninja-wand - 02/October/2006 at 7:04pm |
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I'll make you TAP OUT!!!
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cleanex
Carpet Cleaning Specialist 
Joined: 17/October/2004 Location: Canada Status: Offline Points: 705 |
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Posted: 02/October/2006 at 8:36pm |
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Carry a copy of company polices with you, of course make sure that one of your policies is that the technician must wear shoes so that they comply with your libility/workers comp insurance requirements. In reality we should be wearing safety shoes of some sort while cleaning/moving furniture etc. for our own protection.
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DON ELDRED
YOU CAN "STAND" ON OUR REPUTATION |
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LilNiteRidrhood
Master Carpet Cleaner
Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257 |
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Posted: 02/October/2006 at 9:35pm |
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We just tell the customer we will not risk our technician being electrocuted. No one has had a smart ass response to that yet. Booties will taake care of that problem.
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John L
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 02/October/2006 at 11:44pm |
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What race was it? Orientals? just wondering. I never in 20yrs heard that one...
nightriders right "The customer is always right".. Your not #1, the customer is... lol !!
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Ninja-wand
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Joined: 03/June/2005 Location: United States Status: Offline Points: 427 |
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Posted: 02/October/2006 at 11:59pm |
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No way the Customer is "always" right. If you truely believe that...then your CRAZY!
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I'll make you TAP OUT!!!
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 03/October/2006 at 12:58am |
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You have a point Ninja.. If you think of it this way -- without customers to clean for what would you do??? They do hire you.. Everyone looks at it differently.
I bend over backwards for customers.
I packed up all my stuff.. After the customer said she was satisfied.
Then she asked if i coudl do 4 small mats... Now i have to hookup again, and i did with no quibbling... She didnt tip me but it was a 250 clean..
She hired me, she's the boss when I'm in her house.. That's how i look at it.. And with that attitude you will make more $$$ in this biz...
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Ninja-wand
Journeyman
Joined: 03/June/2005 Location: United States Status: Offline Points: 427 |
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Posted: 03/October/2006 at 1:36am |
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Well, thats different John. Thats not the kind of situation Im talkin about. If that was me in your position..I wouldve done the same thing...Cause the custy just GAVE you more work and youre gettin paid to do it. What I meant was..For ex: When you get to the house and she claims that the last cleaner move ALL of furnitures,bed, cabinets ect. outside to the yard...and did it for FREEE. Then she starts dictating on how you should clean and what Chems you should use...Are you the Professional or is she??...Will you still listen to her now?..IS she still "Always" right??....HELL NAW! Edited by Ninja-wand - 03/October/2006 at 1:37am |
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I'll make you TAP OUT!!!
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nightrider
Marketing Master
Joined: 12/March/2004 Status: Offline Points: 4656 |
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Posted: 03/October/2006 at 2:15am |
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Ninja, I agree with you, customers can be a pain in the ass most of the time, but they DO sign the checque, and that makes them your boss for the time you clean their carpets.......just like I'm the boss ( and always right ) 'cause I sign the checques at the end of the week for my restaurant employees, BUT I'M STILL AN a**hole TO THEM....
If you don't think the customers is always right..........just remember the way you acted when you bought your cleaning equipment , I'm sure you were an ass too and thought you were always right....
Nightrider Edited by nightrider - 03/October/2006 at 2:16am |
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Ninja-wand
Journeyman
Joined: 03/June/2005 Location: United States Status: Offline Points: 427 |
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Posted: 03/October/2006 at 2:25am |
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"just remember the way you acted when you bought your cleaning equipment , I'm sure you were an ass too and thought you were always right...."-Nightrider Im the nicest guy to deal with and I dont haggle the price either!! Just ask Mike P. (bought a Butler off him).  All the Disty in my area LOVE ME!!Edited by Ninja-wand - 03/October/2006 at 2:25am |
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I'll make you TAP OUT!!!
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nightrider
Marketing Master
Joined: 12/March/2004 Status: Offline Points: 4656 |
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Posted: 03/October/2006 at 3:30am |
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I guess you just proved my point Ninja.............by what you said above, just demonstrates how you always like to be right................" I'm a nice guy "........ " Everybody loves me " ....... "I don't haggle " JUST TAKE YOUR FRIGGIN SHOES OFF YOU LITTLE GIRLY BOY, IT'S NOT LIKE SHE ASKED YOU TO TAKE OFF YOUR PANTS YOU BABY.
MAYBE YOU'RE JUST A LITTLE PASSIVE SUBMISSIVE STUD MUFFIN THAT RUNS HOME TO MOMMY EVERY TIME THINGS DON'T GO YOUR WAY......................
BE A MAN......DON'T POST LITTLE CRY BABY POSTS THAT YOU DON'T WANT TO TAKE YOUR SHOES OFF........UNLESS OF COURSE YOUR FEET SMELL LIKE A DONKEYS ASS
Nightrider
Edited by nightrider - 03/October/2006 at 3:31am |
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MR. STEAMER
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 03/October/2006 at 8:29am |
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Well I don't know about anyplace else... But here workers comp will not Cover any injuries in the home if your not wearing proper foot wear.. Foot wear is to be worn at all times.
Edited by MR. STEAMER - 03/October/2006 at 7:02pm |
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www.mr-steamer.com
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Ed Valentine
Carpet Cleaning Specialist
Joined: 14/September/2004 Location: United States Status: Offline Points: 770 |
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Posted: 03/October/2006 at 9:10am |
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Rick;
"If it were me"........., I would wear shoes for my own protection,..and theirs as well.
The old saying; "The customer is always right" does not hold true in today's liability market, and/or good business common sense either.
Just MHO.
Good Fortune;
Ed Valentine
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