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Sonny BonoHo
Senior Member Joined: 22/November/2006 Location: United States Status: Offline Points: 115 |
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lol good thing i made a day out of blowin that tire back up then
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Refuse 2 Fail
*Disclaimer Disclaimer* All of my comments are worthless and may lack spelling, punctuation, and detail. |
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pilediver
Carpet Cleaning Guru Joined: 03/December/2005 Location: Sidney BC Canad Status: Offline Points: 3235 |
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People who book by making impulsive decisions also cancel just as quick. First they will tell you to come just to make sure someone is coming and then they phone around for a better price and then phone you back about one hour before you are to arrive and cancel. These are the same boneheads that when you get to the house its covered in crap and the driveway is plugged or they are still moving out. NO THANKS unless I get a good feeling about them.
Edited by pilediver - 04/December/2006 at 10:13pm |
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http://www.expertcarpetcare.ca>Carpet Cleaning in Victoria BC
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calskin
Newbie Joined: 17/February/2006 Status: Offline Points: 16 |
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I totally agree (if you don't mind me commenting) about the same day service thing. The people in my town love to call at 3 and try and get squeezed in that day when they're moving and possession is tomorrow. That situation is kinda hard to train people out of though because they're usually only your customer once because they're moving.
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Unfortunately you vision of sameday service and mine are very far apart? I am in the service business. If I have a truck doing nothing and someone wants something done it gets done? When the day comes that I am as rich and independ as the rest of you I also will tell poeple to call someone who gives a sh*t? I thought I was on the Red Bored for a minute. SGK $1.00 sq. ft. ????? In you dreams? No wonder the people in NY think you are some kind of Idiot sorry is that how you spell Idiol? My spelling is never that good?
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Just My opinion
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pilediver
Carpet Cleaning Guru Joined: 03/December/2005 Location: Sidney BC Canad Status: Offline Points: 3235 |
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Doug, I ain't rich and I am just as likely available as not as a new operator. But in my short time in the biz I have been screwed around a couple of times and it leaves a bad taste. Perhaps when I am set up with a couple of TMs then it won't be as bad.
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http://www.expertcarpetcare.ca>Carpet Cleaning in Victoria BC
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cmaster
IICRC Instigator Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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I'm with Doug on this one. If the truck and staff are available send them out
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calskin
Newbie Joined: 17/February/2006 Status: Offline Points: 16 |
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I'm with you there. If I have half a day booked I'm happy to fill it in with whoever calls. I'm just talking about working over time for people who think that a lack of preparation on their part constitutes an emergency on mine.
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Hammy
Carpet Cleaning Guru Joined: 27/September/2006 Location: Canada Status: Offline Points: 10330 |
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If you don't do it somebody else will.
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Could somebody just clean my carpets!
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cmaster
IICRC Instigator Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Exactly
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calskin
Newbie Joined: 17/February/2006 Status: Offline Points: 16 |
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Yeah, you're right.
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MR. STEAMER
True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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good point of view...but I still rather not do a sameday call...If I'm booking it on the phone...I'm going to book it for 2 days later. You look hungry if you book it sameday...people may like it...but I like to know and plan what I'm doing day to day
Unless the customer has no other choice and needs it today it's an emergency.
when you offer sameday service you have to offer sameday service upon availability or you run the risk of screwing yourself. Distance and size of call also plays a roll.
Don't look like a punk look like a professional..
doug lives in a small town he farts and everyone smells it
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Lets get one thing strait. Mr. Steamer from the GTA! You can F**KUP till the cows come home and still stay in business because no one remembers the big dufus that cleaned their house a week after you leave. In a small area you don't have new customers to choose from everyday and operate under a couple of different names. No one has to offer sameday servie but if the opportunity arrises why would you pass it up pretending you are busy when in fact you are begging for work? Only in the GTA?
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Just My opinion
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MR. STEAMER
True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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sorry doug..I didn't clarify what I ment.... you live in a small town...everyone knows you..plus the area is small...np for same day appointments for you.....5 minutes drive from one end to the other for you..
I work in a larger area...and it makes sense for me to try and group my calls.....if I'm booking oakville..I try to put any oakville calls on that day...if I get a call up in bolton ,,,that aint going to work...
I have to do it if I promote sameday service.....but if I put it off for a couple of days I might be able to book a few more in that area...maybe just by picking up the phone and calling customers close by...
If you running around like a chicken with your head chopped off your not making much money...you end up spending it all in gas travel...
I can do 1 call in 25 Litres of gas...or I can try to do 2 or 3 for the same amount of gas...if I can book them close together...
I didn't say samedays where the worst...but only if it works out for you should you book it..
well then again...I book 15 to 30 calls every week...and I don't have a one call a day set up...so I look at thinds differently...
I booked a milton for friday dec 13.... and it so happed I got another Milton call...she asked what day I had available...I told her firday dec 13th.....good now I got 2 in milton...
I could of booked it sameday and lost money going out to milton twice
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Superglide Ken
Grand Potentate SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
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Lets get anouther thing straight Doug. I do get $1/sq ft for my same day service here in Calgary. For that rate they get 1 hr service most of the time. The job is also done by the Power-Dri RX20 system that has the carpets dry 10 minutes after they get cleaned.I said this 2 years ago the last time this question came up. Too bad you don't listen well. I live in Canada's richest city and am Calgary'shighest priced cleaner here. We have over 17,000 millionares living here. It is not hard getting this kind of rate here if service is what you can deliver. I imagine if the area you live in is close to a Bush, the chances of you ever getting what I can is very remote, but I can and do.
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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
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