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Ninja-wand ![]() Journeyman ![]() ![]() Joined: 03/June/2005 Location: United States Status: Offline Points: 427 |
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You really charge only $25/rm Steamer??...DO you do alot of upselling?? Edited by Ninja-wand - 10/October/2006 at 11:11pm |
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I'll make you TAP OUT!!!
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MR. STEAMER ![]() True Patriot ![]() Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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I do my fair share... no nore than 10 to 50% per job |
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www.mr-steamer.com
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Hammy ![]() Carpet Cleaning Guru ![]() ![]() Joined: 27/September/2006 Location: Canada Status: Offline Points: 10330 |
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In Chris's case it's a 500% upsell
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Could somebody just clean my carpets!
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danmarck82 ![]() Carpet Cleaning Specialist ![]() Joined: 08/February/2004 Status: Offline Points: 618 |
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Is a closet then a room?
a hallway? a landing ? How does that work. |
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doug ![]() King of the One Liners ![]() Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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All of the above??
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Just My opinion
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danmarck82 ![]() Carpet Cleaning Specialist ![]() Joined: 08/February/2004 Status: Offline Points: 618 |
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and 50% upselling , besides. is that not bait and switch ????
Edited by danmarck82 - 11/October/2006 at 7:29pm |
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cmaster ![]() IICRC Instigator ![]() Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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And your point is?
![]() How else do you make money?
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danmarck82 ![]() Carpet Cleaning Specialist ![]() Joined: 08/February/2004 Status: Offline Points: 618 |
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Buy informing the customer upfront an approximation of cost so there are no surprises not attract by advertising low per room costs and add on later.
This is classic Bait and Switch tactics. If that is how you make your living ,that is exactly what this industry is trying to get away from. Bait and Switch has given carpet cleaners a bad reputation and solid ethical companies do not market that way. |
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MR. STEAMER ![]() True Patriot ![]() Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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I don't think these people know what bait and switch is...lol
You need to get out of "saving the customer money" mode and into selling which helps your bottom line.
We are not just cleaners we are sales people!!!!
scotchgard and deodorizers are needed...not any type of bait and switch...good honest product for good honest money plus you have to apply it...
wake up!
Swiss Chalet buys a whole pie for 2 bucks...but sells you 1 slice for 4.99...
the quater dinner cost 6.49
a little bowl of soup is 3.99
the pie is 3.99 to 4.99
I guess thats bait and switch...
Edited by MR. STEAMER - 12/October/2006 at 10:52pm |
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www.mr-steamer.com
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cmaster ![]() IICRC Instigator ![]() Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Steamer makes another great post
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nightrider ![]() Marketing Master ![]() Joined: 12/March/2004 Status: Offline Points: 4666 |
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danmarck82 ![]() Carpet Cleaning Specialist ![]() Joined: 08/February/2004 Status: Offline Points: 618 |
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Yes, we are all sales people, but weather we tell the customer upfront or after we have them in a vulnerable position .....separates out the ethical from the unethical businesses.
I agree, Protector is considered a normal addition of services offered and mentioning that you also do tile or that you also do garage floors or upholstery or what have you is not bait and switch. IMO but to advertise a lower room rate than others and then charge for what should be included like Prespraying, Grooming, Specialty spotting fees for minor spotting , traffic lane application etc. just to up the ticket without informing the customer in advance is bait and switch. JMO |
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cmaster ![]() IICRC Instigator ![]() Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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I'm sure most of us will agree with that.
I'm also sure that most of the regular posters here, including Steamer, are not B & S cleaners.
I was yankin your chain in my earlier post
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danmarck82 ![]() Carpet Cleaning Specialist ![]() Joined: 08/February/2004 Status: Offline Points: 618 |
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Good , Thank You ! My chain has been yanked , Now I can go to work....... Have a good day!
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