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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Posted: 15/February/2006 at 2:47pm |
When cold calling instead of saying: "How are you today?" Say "We have never met, The reason I am calling is..." |
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Everyone says on the phone "Good Morning" or "Good Afternoon" Instead say "Thank you for calling Kleen Kuip this is Ted." |
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Kleen Kuip Supply Mart Inc.
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nightrider
Marketing Master Joined: 12/March/2004 Status: Offline Points: 4666 |
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Sorry Ted 1 out of 2 is not bad.........although most experts would agree with you that saying "( We have never met, the reason I am call is........... ) is a safe way to open a conversation....................BUT...........I differ from those so called in the box experts..... I live outside of the box of average thinking, and have trained thousands of telemarketers to approach a cold call more inviting and to the point....... I say..............Good morning Mr. Harding, My name is Jack Prince........and the reason I'm calling you this morning is to SAVE you money on your carpet cleaning.... Notice I didn't say the word COST.........Nobody wants to receive a call knowing that something will Cost them something.............They want to SAVE MONEY not spend it....... Just my professional spin on marketing, you can take it or leave it. Nightrider Edited by nightrider |
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Instead of saying "Ok, I'll do it." Say "I'll take care of it." Eliminate these words & phrases from your vocabulary:
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Kleen Kuip Supply Mart Inc.
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nightrider
Marketing Master Joined: 12/March/2004 Status: Offline Points: 4666 |
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Ted, I'll be honest with you, and I mean this when I say, "Trust Me ".......Really........to tell you the truth you can believe me when I say.............You're Right We are all guilty of those little sayings, funny thing is just yesterday talking to the people at the golf course contract......I can remember saying at least 3 perhaps 4 of those quotes I should have known better, and would not have realized it if you didn't post those sayings. Man was I dumb, I feel stupid now, I hope they didn't pick up on that................I really have to brush up on my selling skills Nightrider
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Anytime you call someone on the phone and they cannot come to the phone. Always say: "Have him/her call me back, tell him it's good news" That will always put you at the top of the call-back list. I called a company yesterday and they answered by saying "It's a great day at ABC Cleaning, Greg speaking". I was impressed. |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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jtuseo
Carpet Cleaning Specialist GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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I like it I like it alot
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WWW.PREFERREDCARPETCLEANING.COM
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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When answering the phone try saying" "How can I make your day?" You will stun people but they will love it and keep coming back for more. |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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thermedix
Senior Member Joined: 01/December/2005 Location: Saint Kitts Status: Offline Points: 176 |
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When people say "Thats too much" or"Wow thats expensive" your reply could be"Thats exactly why you should buy from me, as you know, you get exactly what you pay for", (my personal fav.) shocks them, |
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It`s not how far you fall...it`s how high you bounce back up...
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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When people say "That's too much, can you do better?" Then say "Yes!" We offer a complete four procedure cleaning system. What or which part of it would you like me to leave out? The grooming, the heavy duty chem, the pre-treatment? If you choose to leave one or two of these procedures out we can offer you a 20% discount. |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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I took my own advice today and answered the phone by saying "How can I make your day?" Actually had a call back from a secretary at a Honda dealership. She was asked to find a company that would sell them a car detailing cleaning machine. She admitted she called me back because I gave her a chuckle and she said come on down and demo your unit and make our day! SOLD. P.S. Here is another good one - ABC Cleaning "When we clean it, we mean it." |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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duckcountry
Master Carpet Cleaner Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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ACME Carpet Cleaning "You can get is cheap and dirty, but we can make it clean and purdy".
We use "We clean everything but dirt floors". It is stupid and memorable. Now, don't sue me for PUNative damages |
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Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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nightrider
Marketing Master Joined: 12/March/2004 Status: Offline Points: 4666 |
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Hello............ DuckCountry Carpets Cleaning, give us a Peck and we'll Pluck you good................ Nightrider |
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jtuseo
Carpet Cleaning Specialist GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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WWW.PREFERREDCARPETCLEANING.COM
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