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Bad Advice x2 |
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splash_$$$_dash 
Carpet Cleaning Specialist 
Joined: 07/April/2004 Location: Toronto Status: Offline Points: 742 |
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 Topic: Bad Advice x2Posted: 01/June/2004 at 7:09pm |
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Ever call a manufacturer and get bad/bogus advice? (i) Customer bled all over his chair & carpet, I called the experts and they told me to purchase an enzym powder. It did not work! (ii) Customer spilled red wine all over white dining room chairs I called the expert they told me to purchase another powder, again it did not work. In both cases I explained in great detail the problem and the equipment I would use to clean. Problem i and ii occured aobut 5 years apart but in both cases it was the same manufacturer/expert. |
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Adwa
Queen of the Board 
Joined: 05/March/2004 Location: Canada Status: Offline Points: 4568 |
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Posted: 02/June/2004 at 6:34am |
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Splash So glad you got rid of that picture you were using, now the Flames I can back up 100%. There must of been something about that manufactures products that you liked to give them a second chance for advise. Why call a manufacture anyways. Call a distributor who has many different manufacture products on hand that will give you the best product for a certain spot that he knows will work from the feed back of his existing customers. You and I both know that a stain should come out using the product that is recommended for that situation unless already tampered with, it could be more difficult. Did you take all this into consideration? |
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MR. STEAMER
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Posted: 02/June/2004 at 4:52pm |
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They don't have a clue....the world is full of mindless drone idiots.....the only job they should be suited for is"CAN I TAKE YOUR ORDER PLEASE"
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splash_$$$_dash
Carpet Cleaning Specialist
Joined: 07/April/2004 Location: Toronto Status: Offline Points: 742 |
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Posted: 02/June/2004 at 9:43pm |
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The manufacturer is the #1 selling product in North America with supposed "experts" on staff ready to answer all your problems so I went direct to the source, the top...some people you get on the phone at a distributor only know what their boss told them or what the catalog says.
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Adwa
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Joined: 05/March/2004 Location: Canada Status: Offline Points: 4568 |
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Posted: 04/June/2004 at 7:19am |
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I guess no matter what you say to some people they just won't take your advise or opinion because they have all the answers so why bother complaining. Just get your questions answered by your fellow carpet cleaners who probably got their advise from a lossy manufacture or distributor. |
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doug
King of the One Liners 
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Posted: 04/June/2004 at 7:24am |
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Adwa: You can interpred this anyway you like, but I was referring to people who dash to phone to buy as seen on tv garbage or the people who fall for the same rip off every time a telephone soilictor calls. That is who I was referring my comments to. Necessities you have to pay for weather you like or not. Maybe my comments have too many grey areas so people can pounce on them!
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Just My opinion
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Posted: 04/June/2004 at 6:44pm |
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splash_$$$_dash
Carpet Cleaning Specialist
Joined: 07/April/2004 Location: Toronto Status: Offline Points: 742 |
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Posted: 04/June/2004 at 10:18pm |
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Well I never did call Chemspec again after that (oops did I say that out loud?)
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carpetologist
The Great Hardini 
Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Posted: 05/June/2004 at 3:05pm |
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Next time you have a pain, ache, a spot or dilemma go to the top. Call the Carpetologist. That's why you pay the big bucks. (Only kidding). I do it for free for customers. Bad advice X2 - 2 + 1 = Carpetologist |
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LilNiteRidrhood
Master Carpet Cleaner
Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257 |
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Posted: 05/June/2004 at 5:10pm |
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Soap and water LOL. And let me ask you Splash are you suure you supplied enough info? Are you expecting all stains to come out, even after you and the householder have used all your magic tricks?
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doug
King of the One Liners
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Posted: 05/June/2004 at 5:49pm |
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You know I have been reading and reading and I am confused. First of all the person can only answer the question they are being asked. You do not know for sure what the homeowner used they will not be truthful. Were you sure of the fabric , did the person on the other end of the phone know all the details? First of all I would have pitched the chair and possible the carpet depending on the amount of blood. With the wine how much went into the backing. Let be practicle you have know when to hold them and know when to fold them. The only thing for certain is death and taxes everything will not come out. Do you think
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Just My opinion
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splash_$$$_dash
Carpet Cleaning Specialist
Joined: 07/April/2004 Location: Toronto Status: Offline Points: 742 |
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Posted: 05/June/2004 at 7:39pm |
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OK more info- Both of them were friends of mine, both of them called me as soon as it happened then I called Chemspec the next day for both situations. Next I was off to a company near Kipling/Queensway in Toronto to get the product they told me to buy. So in both cases I was working the stains within 48 hours of the damage. And tell you the truth I still have the powders in my basement...if you want them you can have them they been sitting there a while now :) but probably paid over $50 each. |
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splash_$$$_dash
Carpet Cleaning Specialist
Joined: 07/April/2004 Location: Toronto Status: Offline Points: 742 |
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Posted: 05/June/2004 at 7:41pm |
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and in fairness I never had a problem with liquid formula 77 or the upholstery pre-spray products even though I dont use them anymore I dont want to seem like i'm totally bashing CS.
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doug
King of the One Liners
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Posted: 06/June/2004 at 10:11am |
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You can keep them as a reminder of what not to do. In Case of Emergency, go to basement and have a refresher on what not to buy. Now you can save all that money and attempt something altogether different. You will have your own collection of things that don't work. Maybe you can sell the collection on eBay? PS Don't forget to include the instructions for telephone assistance. |
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Just My opinion
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Adwa wrote:
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