Recoiling over the Recoil

Ed,

You know, reading your posts has shown an interesting pattern, and I'll give you some friendly advice, or really remind you of something you already know.

When you start calling people idiots, despite what you think you're saying, you're calling yourself one.  You look smaller by using childish insults, even if you think they are deserved.  Don't lose your composure or dignity anymore, it does not help your business at all.  I wouldn't buy from someone that threw around childish insults.

Also, based on your, at best, remedial command of English, I would say he's probably smarter than you.  Stay away from that argument, and stick to the machine.  There's nothing good for you there.

I'm guessing from your design choices, you'd never own stock, and would rather keep your money in a bank, where it's guaranteed.  Your machine is built that way.  I guess you figure that's quality, and I guess I can understand it, even though I don't agree with it.  You made very conservative choices, because you value the machine working all the time as being very, very critical, and in as many situations as possible, at the expense of performance.  It seems your choices for vacuum motors were dominated by fear of blowing circuits.  After all, if the machine isn't working, you can't make money, and that's what it's all about.  

But, on the other hand, a more powerful vacuum system saves a lot of time, and there are generators for those stubborn situations where electrical conditions simply aren't cooperating.  

I'm also confused why you'd add a two-stage booster in parallel, when this should lower the lift of the machine, which already is the weakness.  I know this makes sense from an electrical perspective - use it when electrical situations permit, but I'm curious why you didn't choose a low amperage higher lift vac (at the expense of CFM), so wouldn't lose lift at all, and gain some, while still gaining (albeit less) CFM.

I know you don't want to offer a more powerful version because it would make your existing one less appealing, and I'm sure with your conservative nature, you'd prefer that to be your main product.  Also, the tanks buckling in probably place some limit on the power, but, at the same time, there is a benefit to selling a more powerful machine to people that really want it.  

So, I think I found something that might be useful.  I'm sure the body could handle a good 20% more power (the guy that was worried about buckling went considerably higher), and probably 30%.  Now, you wouldn't want this on your website because I'm sure you don't want this as your main machine ( how many people would want the "weaker" machine, after all), so I suggest you sell this machine as a special order only.  Don't advertise it on the website, unless you want to just mention machines can be custom configured, and then have people call you for more information.  This way you'd have a good idea if it makes sense.  You could also make it known on forums this higher powered machine could be sold, and again you'd have the benefit of talking to the person and ascertaining if it makes sense, without creating buyer reluctance towards your main machine, for people buying from the internet.

It's nice you have sympathy for the man, but what about Locko?  He was compromised by the sub-standard performance of this machine, and not for the first time.  That's a really lousy feeling to be stuck in, especially by a machine that's so expensive.

Also, I've given him a good solution for his problems, but instead of looking into it, he gets defensive and angry.

No doubt his sales are tanking based on his responses here.  Happy people don't throw tantrums like this, so he's obviously stressed out.  But, that doesn't give him an excuse to be so dreadfully ugly in his posts.  His temper tantrums are downright effeminate.

I don't want to see him go out of business, but unless he can realize what a weak product he's got, and then work to improve it, he's going to be in big trouble.  This is the internet age, and he's still trying to use disinformation and obfuscation to keep people off-balance, and hide the inherent inferiority of what he's selling.  

He's got to be more honest and open, or he'll keep going down.  He might be too old (maybe even a dotard) to turn this ship around in time.  If so, he's got to turn the company over to someone more competent and forward thinking, who won't reminisce about older days, and instead make improvements.

Disinformation and a very loyal customer base are both valuable assets in his situation, but it's dangerous to rely on them completely.  You need a good product too.