|
Recoiling over the Recoil |
Post Reply 
|
Page 123 13> |
| Author | |
Java Beansoup 
Newbie 
Joined: 08/April/2010 Location: Birmingham Status: Offline Points: 1 |
 Post Options
 Thanks(0)
 Quote Reply
 Topic: Recoiling over the RecoilPosted: 08/April/2010 at 3:51pm |
|
Hello,
I am sorta in a bit of a situation. About a month ago I started researching portable equipment because one of mine died and we need it replaced for some of the commercial work we do. After much research I decided on the Cross-American Recoil. When I talked with Ed V. I told him that since I am buying it sight unseen, if I was not happy with it I was going to send it back and I would pay the shipping, but I would expect a refund. He told me that he would not do business that way. So I got spooked from buying it. The other thing that gives me reason to pause is when I asked for a list of people in my area that he has sold these units to he seemed reluctant to offer that. He did say he would try, but its been a month and he still hasn't. I know I heard some really enthusiastic comments about Ed's machine but his response makes me wonder if he is just really small time. And if I have any problems with it then he's going to be a real hassle to deal with. To me he sounded very confident with his equipment until it came time to back it up. He may have other reasons for not wanting to put any type of guarantee on his work but to me it just seemed that I was taking the bigger risk buy laying out hundreds of dollars in shipping costs and he was risking nothing. So I backed way off because Ed's company sounds like a difficult company to deal with. Okay so that is my situation, now my question is has anyone ever bought one of these machines sight unseen? Have you been happy with it? Is there anything you have been unhappy with? How is the service after the sale with Cross American? Anything that anyone could tell me about their experience would be helpful. |
|
 |
|
| Sponsored Links | |
|
|
|
Michael
Carpet Cleaning Specialist 
Joined: 18/June/2005 Status: Offline Points: 557 |
Post Options
Thanks(0)
Quote Reply
Posted: 08/April/2010 at 6:31pm |
By all accounts it's a great machine and Ed's great to deal with, but long-distance dealings stress both parties. I'm always guarded around customers who seem especially interested in the guarantee. I can't speak for Ed, though he may speak for himself since he's on these boards a lot. Learning to back off from transactions that don't quite feel right is invaluable to small business people. If I were you, I would buy a reputable machine from a local dealer who will service the warranty. Keeps things simple and reliable.
|
|
|
|
|
Paul63
Groupie 
Joined: 19/January/2010 Location: Canada Status: Offline Points: 45 |
Post Options
Thanks(0)
Quote Reply
Posted: 08/April/2010 at 9:14pm |
|
Java
Cross American Machines are tops. I have bought two since 2001 and I have been very happy with them. I personally wouldn't consider buying any other portable machine. They truly are high performance. believe me, Ed is a really a great guy to deal with. |
|
|
|
|
CCandmore
Senior Member 
Joined: 07/December/2006 Location: Virginia, USA Status: Offline Points: 150 |
Post Options
Thanks(0)
Quote Reply
Posted: 09/April/2010 at 5:12pm |
|
I have 2 Recoil XPS. Great machines and the customer service from Ed is Top-notch.
|
|
|
|
|
BPW
Newbie
Joined: 13/April/2010 Location: Newport News, V Status: Offline Points: 1 |
Post Options
Thanks(0)
Quote Reply
Posted: 13/April/2010 at 11:03pm |
|
Java, Cross American is a great company to deal with. If you have any problems or questions Ed will take the time to make sure you are satisfied. Not all companies go the extra mile. Ed will! I purchased my recoil XPS this year and I love it.
Bentley
|
|
|
|
|
mrsqueaky
Newbie
Joined: 06/August/2008 Location: Rochester Status: Offline Points: 13 |
Post Options
Thanks(0)
Quote Reply
Posted: 14/April/2010 at 11:15pm |
|
I too have purchased a few things from Ed and have nothing but the best respect for him. His equipment is great and he will stand behind it 100%. You cannot go wrong with a Cross American. I bought a recoil based on other users comments and photos of the machine.
|
|
|
|
|
canoer5222
Groupie
Joined: 26/March/2009 Location: USA Status: Offline Points: 45 |
Post Options
Thanks(0)
Quote Reply
Posted: 15/April/2010 at 11:46am |
|
If your looking for an reliable and easy to service portable that can also be used at distances of 150 ft (more w/booster) ,the Recoil will not disappoint you!
I personally had the opportunity to meet Ed and tour his factory. Both Ed and his plant are "top-notch". Ed has over 30 years of knowledge to offer! His machines Hand built one at a time (no assembly line here). Snooping around I saw that he had orders from Great Britain (shipping costs $$$$ ?)to California (sight unseen). Prior to meeting Ed I had Demos with an Mytee and an Ninga. IMOP no comparison w/Recoil. Both big box company s with quality issues (Mytees booter,Ningas mtr.)will alway be an concern.I did 3 months of research before I puled the trigger and bought an Recoil 3 XPS and never once have regretted my choice. Good Luck with whatever you choose! |
|
|
|
|
Ed Valentine
Carpet Cleaning Specialist
Joined: 14/September/2004 Location: United States Status: Offline Points: 770 |
Post Options
Thanks(0)
Quote Reply
Posted: 15/April/2010 at 12:50pm |
|
Gentlemen;
I thank all of you for your very kind comments.
I must say however, in defense of my personal reputation and our Company policies here, they are all in place to protect the purchaser,....AND ourselves. However, since Java Beansoup has posted his concerns, I feel obligated to at least interject our side of things.
Although his basic description (over-view) of his purchase requests were somewhat correct, what I was told "was not exactly" in those "exact" words. In other words, we had to protect and lookout for our company holding the goods based on a couple Red Flags.
Now, unfortunately, the problem with a comment ,like the origional topic above, it puts us in a very uncomfortable situation in that we feel it not very honorable to post our exact conversation (at this point) with any customer since we believe that it is honorable to keep it confidential and not to embarass anyone on a public forum, like this one. It just doesn't achieve anything positive.
IMHO, our Company history has proven that we have worked extremely hard over the past 33-34 years in this great Industry of ours helping thousands of Operators all over the World tp provide themselves and their families a good living. And, if the many user testimonials above, a Plant walk-thru by a customer, our personal phone conversations, or my years of participating on these forums sharing common-sense information are not enough to convince a potential Operator to purchase from us, then, they do have other choices. It should be enough verification for most. Nevertheless, I always wish them the very best in their eventual purchase, always. And, it would be interesting to know how jammed his e-mail box was from the competition directly when he posted his displeasure. (Bet I could guess-LOL!)
Now, over all these years we have made many many exceptions to our policies. And, we have never had an opportunity to ever charge a customer a return fee either. But, I will not "detail" the reasons why because of my reference to confidential statement above, but I will say that it would make you fall back on your heals and cry! (Ofcourse, unless you have a couple million dollars to blow?!)
However, like yourselves, you always (and seldom, btw) have the ability and choice not to sell or service a potential situation if it doesn't sound quite right. And the more experience one gets, the greater importance these red flags become. I'll bet that our board administrator, Ted Harding could tell alot of appauling stories of his own in regards to similar matters too!
But, please note at this point, nothing personal against Java beansoup and his true character. I can only -assume- that he is a great person and meant well. But, it is my job to look out for our business and its honest efforts based on what was really he stated & requested.
Thanks again to all above. You guys are true Pro's;
Ed Valentine
"Smart-Designed" systems
|
|
|
|
|
dans&e
Newbie
Joined: 20/April/2010 Location: canada Status: Offline Points: 2 |
Post Options
Thanks(0)
Quote Reply
Posted: 20/April/2010 at 2:19pm |
|
we just bought the recoil xps system from Ed. we live in British Columbia, Canada, and i am convinced we could not have got better service anywhere. And delivery was exceptional. we had the equipment shipped to a shipping company in Sumas, Wa. and saved a bundle on shipping costs.
|
|
|
smarter than the average bear.
|
|
|
|
|
dans&e
Newbie
Joined: 20/April/2010 Location: canada Status: Offline Points: 2 |
Post Options
Thanks(0)
Quote Reply
Posted: 20/April/2010 at 2:24pm |
|
oops, that was a quadra 4pak we (my husband and I) bought.
|
|
|
smarter than the average bear.
|
|
|
|
|
Ed Valentine
Carpet Cleaning Specialist
Joined: 14/September/2004 Location: United States Status: Offline Points: 770 |
Post Options
Thanks(0)
Quote Reply
Posted: 28/April/2010 at 2:31pm |
|
A very sincere THANK YOU to all comments above. And, even to JavaBean for bringing up the subject testing our creditability that definitely has proven that our 34 years in this Industry has a proven history and terrific (not just "good") reputation.
These qualities have been paramount to our innovative products and will continue to be for the next 34 years.
Thanks again;
Ed Valentine
"Smart-Design" Components/Systems
|
|
|
|
|
Duck Country
Newbie
Joined: 25/April/2010 Location: Oregon Status: Offline Points: 7 |
Post Options
Thanks(0)
Quote Reply
Posted: 30/April/2010 at 10:38pm |
|
Java Bean sounds like someone just trying to stir up trouble.
1. He never posted anything on this board other than the original message. 2. Java and NETBean are both names all Java programmers know which makes me think he knows about as much about carpet cleaning as I do about facelets. The question is who stands to gain the most from discrediting Ed Valentine? The one who is losing the most by him being in business? New competition? Look for someone offering a 100% satisfaction guarantee who is his competitor and maybe we will be looking in the right direction. Ed is a price among men, creates not only solutions that work but customers who praise his work. Do they buy lots of equipment from him? Only for their growing business, not as replacements. I do VLM cleaning so I have no need to his equipment however I did for a long time use a porty and I would have considered replacing my Mytee machines with the mightiest machine. The company JavaBean says he owns is a truckmount company and someone who use Joe Polish's Piranha tactics. I wonder if Joe would even care that someone acting like one of his disciples attacks with innuendos about a man and his credibility? Edited by Duck Country - 30/April/2010 at 10:51pm |
|
|
|
|
alexanderS
Newbie
Joined: 12/May/2008 Location: OKC OK USA Status: Offline Points: 30 |
Post Options
Thanks(0)
Quote Reply
Posted: 10/May/2010 at 9:01pm |
|
I have been in this industry for 40 years. 20 of those years I have been a distributor for Cross-American. Most of you already have defended Ed since many have talked to him on the phone and many have purchaced equipment from him . All with good products and great service. When Ed Valentine sells a Recoil 3 XPS this is not just a sale. It is the beginning of a relationship with somebody who will always be there when you call. He is very generous with his advice from his many years of experience in this industry. To sell a machine on whether or not a person may or may not be satisified is not possible. Yes I have seen "buy back guarantees". Have any of you ever read one. Basically if you purchace a Bane Clene truckmount or a Butler and decide that you want to return it. Yes you can do that! However it is going to cost you so much money and trouble that it isn't worth it. I owned a Bane System and I read their buy back guarantee. I don't blame those companies for their policies . But the fact of the matter is that Ed Valentine is just too honest to do something like that. He wants you to be convinced that your purchace is a good one. And when you do get your Recoil 3 XPS or a Power Booster you will love it. |
|
|
|
|
Grutzy
Groupie
Joined: 08/August/2010 Location: Florida Status: Offline Points: 89 |
Post Options
Thanks(0)
Quote Reply
Posted: 25/August/2010 at 11:01pm |
|
His customer service may be good but that Recoil machine has lots of issues. If you don't believe me, go on over to the reviews at truckmountforum.com. It is nowhere near as well built or advanced as a Mytee M5.
|
|
|
|
|
Post Reply
|
Page 123 13> |
| Tweet |
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
Topic Options
Java Beansoup wrote:
Welcome to KleenKuip.com's Professional Carpet Cleaners Discussion Forum!