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My SOLUS 500R story

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Ken_Is_OK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ken_Is_OK Quote  Post ReplyReply Direct Link To This Post Posted: 25/May/2008 at 6:10pm
With the correct pad or bonnet you won't pop breakers.
Try a FiberPlus pad or sometimes called FiberEase and use a chemical called Punch or ReleasIt http://www.excellent-supply.com/ 
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Just Ol' Willy View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Just Ol' Willy Quote  Post ReplyReply Direct Link To This Post Posted: 25/May/2008 at 9:34pm
Oh God help me- another blowhard newbie, gonna lowball some poor bastard to the poorhouse that's worked for years to build a business on price.
Anyone else ever watch that show?


Edited by Just Ol' Willy - 25/May/2008 at 9:38pm
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Ken_Is_OK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ken_Is_OK Quote  Post ReplyReply Direct Link To This Post Posted: 25/May/2008 at 9:50pm
screw or get screwed.
you think Captain Morgan cares that he just took all that food off another mans plate?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MBCC Quote  Post ReplyReply Direct Link To This Post Posted: 25/May/2008 at 10:12pm
Don't go knockin Captain Morgan now... best rum on the market.
"Quality service guaranteed"
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Just Ol' Willy Quote  Post ReplyReply Direct Link To This Post Posted: 26/May/2008 at 1:25am
Originally posted by MBCC MBCC wrote:

I want to share my story as a new professional carpet cleaner operating as a sole proprietor.   Hopefully some of you may find answers in what I have gone through.
   It started 2 months ago. I was sitting on the couch and a Rug Doctor infomercial came on and within an hour I ordered a Wide-Track machine with the idea of just using it at home, instead of renting.   Over the next few days I decided to research Carpet Cleaning as a profession.   And discovered a wealth of information at the Carpet and Rug Institute website (CRI). Since truck mounts were out of my financial reach, I looked for Portable Machines that could clean just as well and found one: The SOLUS 500 mfr by U.S. Products. The first portable carpet deep extractor to receive a Gold Rating from CRI.(How much ransom did that cost?) It only weighs 110 pounds and is very user friendly. 500 psi, inline heater, 212 degrees at the wand tip(Bull$hit Try it with a real heat/lie detector). Low moisture( No water flow) design 12 gallon capacity / 9 gallon recovery tank. Automatic shut off prevents overfill of the recovery tank.(Innovative!- Duh - they all come that way) Dual, top mounted 3 stage vacuums provide superior water recovery and carpets fully dry in less than 4 hours at 70 degree's.(Stick a moisture detector on that and tell me again?) It operates on parallel circuits with a 2000 watt heater(Not even near enough wats to maintain heat for more than a blink). And best of all, it slides easily in and out of my Chevrolet Silvarado truck bed with camper shell. Enough about my love for this machine and onto market research and start-up costs;

Market research I put together a business model and spent about a week researching operating costs and business practices; How much do I charge?, Licenses, Insurance, Cleaning Supplies, Competition pricing; number of competitors, customer base, service area, advertising and Chamber of Commerce benefits, and Tech Support.

How Much Do I Charge? This is a two-step process. First I estimated my operating costs based on phone calls with my insurance company and my suppliers. I asked how much BULK cleaning supplies costs and was happy with a 40 percent discount for orders over $500.00 (reg price). That knocked it down to over 300 bucks. Then I calculated full strength dilution and application rates. For me, my estimate came down to 2 cents of cleaning supply per square foot. Throw in insurance and a slight business impound account, my total operating costs came to 4.5 cents per square foot for every 500,000 square feet cleaned. Next I called the competition... who all charged by room, which averaged between 20 and 30 dollars. The cheapest they were charging was 20 cents a square foot. I set my price at 12.5 cents a square foot... which translates into a 64% profit margin. TIP: Base pricing on your actual operating costs and not on what everyone else is charging, Easier for sole proprietorships than those with payroll.

My FIRST contract: I put this here because Before my SOLUS Machine arrived I already set up a demonstration at a nearby military base. It was easier than I thought. After I knew what to charge, I called the service manager, described my service, told him how much I charged per square foot, and HE called me back. The same day my machine arrived with a tech to train me, I was at the base demonstrating my unit. They gave me a contract on the spot! The machine performed great! (I later found out through back channels their current carpet cleaner was charging 130 dollars a house. My price: $92.66)

LICENSES: Since I operate from home I had to apply for a Home Business Permit through the city. I also required a business license for every city within my service area. (The base requires no business license... but did require FULL INSURANCE!)

Insurance: Base required workers comp, vehicle coverage and liability coverage. TIP: The State Compensation Insurance Fund had the best deal on workers comp.

Cleaning Supplies: Find a good company that offers discounts for bulk purchases. I recommend starting with 2 gallons of everything (spot removers, acidic stain removers... etc) and 20 gallons of High Traffic. You can always tailor your stock later based on usage. My high use items: Rug Doctor High Traffic (only $7.77 a gallon at 4:1 mix ratio); SURTEC Universal spotter ($17.39 a gallon at 10:1 mix ratio); Enzymes and odor remover. I have about 13 others that get sparse use.

Advertising: It works but takes time. I run a 2x3 ad in our local paper twice a week (distribution is 24 thousand papers).   The first month no calls. After I cleaned up my ad and offered a 15% Spring Cleaning discount the calls started coming. I will be lucky if I break even from Ad costs... so be careful and create an eye catching Ad. Of course having an EXCELLENT Ad rep is a huge help. I havent tried yellow pages. Other business is generated by..... Chamber of Commerce >>>

Chamber of Commerce: Highly recommended. Become a member and they list you in their directory. They also gave me a member listing... and footwork did the rest. Make sure you have a collared uniform made and business cards >>> LOOK SHARP! When you enter a business introduce your business and state you are a member of the Chamber of Commerce and will provide a discount for contracted services. It works. I have 2 contracts now.

SOLUS 500 tech support: Ok... one final gloat. The Solus 500 is mfr by U.S. Products in Idaho (Made in the USA!) but is only sold through distributors. My distributor has an area rep who provides FREE tech support for my machine. (Hint- they all should do that.)I called him once when the Vacs wouldn't turn on only to discover the "float" kill switch located in the recovery tank was in the up position. He saved me major embarrassment while on a job. TIP: When buying one ask how much the DEMO model is. It saved me 25%! It was only used for 3 months as a demo model only. It runs great. I opened it up to look at the circuitry and was impressed.

I still haven't used my RD wide-track. I'm thinking I'll send it back or keep it as an emergency back-up.( Keep it!!!) they paid a fortune to the blind mice that figure that POS dererves CRI certs!Wink

And for my next post:


Edited by Just Ol' Willy - 26/May/2008 at 1:27am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Just Ol' Willy Quote  Post ReplyReply Direct Link To This Post Posted: 26/May/2008 at 1:38am
Originally posted by Ken_Is_OK Ken_Is_OK wrote:

screw or get screwed.
you think Captain Morgan cares that he just took all that food off another mans plate?


No- but I thought I could do the same thing, went broke and learned a lot of lessons. However, carry on by all means. In 6 months the equipment will be for sale, glorious plans all asunder, broke and the bitter taste that just won't wash out.
Or, it might be a major success story. It's just been my experience that you don't charge enough to do the job, pay yourself and leave a bit for profit and upkeep, than good luck.12.5 a square at 250  - 300 square an hour, max for a porty to do a good job and prep = 31.25 to 37.50 an hour. Now let's say there's a tail wind and he hits 400- he's at 50 an hour- BUT ONLY ON THE JOB SITE. Add employees at that rate? Don't make me laugh. Ok- let's pay for chems, gas and vehicle maintenance , insurances (2 mil liability, workers comp, vehicle) time not earning driving and setting up on jobs, tearing down, etc. How about time spent banking . billing and keeping the books? Paying an accountant?Now the good man deserves to pay himself a wage, but it sure isn't going to be much.


"I am a retired Naval officer with 25 years of management experience and logistics. I know how to get things done. My contracts speak for themselves. They fired the TM guy at the base so what does that tell me? You paid way too much for a TM. And yes, I find your reply just a bit arrogant and insulting."

Well little buddy- you're our plebe now and I might suggest you sit back and listen to General CMaster and Admiral Willy and to come here with 30 seconds of experience and 50 years of arrogance is damned insulting, and deserves a good ol' fashioned keel hauling. As you were sailor.15 days in the brig!


Edited by Just Ol' Willy - 26/May/2008 at 1:39am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ken_Is_OK Quote  Post ReplyReply Direct Link To This Post Posted: 26/May/2008 at 6:49am
See that's the problem, Giligan gets a pension from the USGOV so the carpet cleanin money is just so he can afford some Leafs tickets and a two-four on the long week endHysterical
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Just Ol' Willy Quote  Post ReplyReply Direct Link To This Post Posted: 26/May/2008 at 9:49am
But how long will he last when all his "subsidy/pension"  go into his business to keep it afloat when reality sets in? What prep for the lean months? He's got more holes in that plan than a screen door.

I may seem to be a hardass on the guy, but the combination of utter ignorance and breathtaking arrogance needs some cold water on it. If he has any smarts, he'd do well to listen to a few of us that went through all the hoops and dances before. However, gathering by the posts, he's working for U.S. Products or is completely brainwashed or just plain old STUPID.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote MBCC Quote  Post ReplyReply Direct Link To This Post Posted: 26/May/2008 at 11:03am
Willy: You are obviously a genius. I'll revert to my first rule of battle: Never wrestle with a PIG. You both get dirty and the PIG enjoys it.

Edited by MBCC - 26/May/2008 at 11:03am
"Quality service guaranteed"
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ken_Is_OK Quote  Post ReplyReply Direct Link To This Post Posted: 26/May/2008 at 1:35pm
You Can't Handle The Truth
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Just Ol' Willy Quote  Post ReplyReply Direct Link To This Post Posted: 26/May/2008 at 9:29pm
Originally posted by MBCC MBCC wrote:

Willy: You are obviously a genius. I'll revert to my first rule of battle: Never wrestle with a PIG. You both get dirty and the PIG enjoys it.


Wow. Snappy. Were you a Rear Admiral? Or in the Village People?

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Post Options Post Options   Thanks (0) Thanks(0)   Quote MBCC Quote  Post ReplyReply Direct Link To This Post Posted: 28/May/2008 at 9:32pm
Willy wrote:   [/QUOTE] It's just been my experience that you don't charge enough to do the job, pay yourself and leave a bit for profit and upkeep, than good luck.12.5 a square at 250  - 300 square an hour, max for a porty.... to do a good job and prep = 31.25 to 37.50 an hour. Now let's say there's a tail wind and he hits 400- he's at 50 an hour- BUT ONLY ON THE JOB SITE. Add employees at that rate? Don't make me laugh...., insurances (2 mil liability, workers comp, vehicle) time not earning driving and setting up on jobs, tearing down, etc. How about time spent banking . billing and keeping the books? Paying an accountant?Now the good man deserves to pay himself a wage, but it sure isn't going to be much. [/QUOTE]

Willy, The problem with your reply is it shows that you blew right through my posting, as in you didn't bother to read it. If you had you would have learned that I operate under a sole proprietorship. Solo. No payroll.
I do my own billing. No accountant. After Cleaning costs, taxes, insurance (3 types: Liability / Auto / Workers comp), misc operating costs (gas, office supplies & maintenance) my profit margin is 64% on every dollar. Thats not low balling. It's all about business Volume.   

And where do you get 300 square an hour? With 20 minute breaks maybe. For 1000 SF it takes me 2.5 hours. That includes vacuuming; performing a black light inspection for urine / fecal stains; taking digital pictures of carpet condition (both before & after); applying spotters / or shampooing; applying pre-spray; 10 minute machine set-up; deep extraction at 1 foot per second; 10 minute machine/materials stow; enzyme spray and carpet rake.    If you do the math... after operating costs... thats an easy 30 dollars an hour.   

Edited by MBCC - 28/May/2008 at 9:33pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MBCC Quote  Post ReplyReply Direct Link To This Post Posted: 28/May/2008 at 9:49pm
CMASTER:   What are you doing for set red dye stains?   I was looking into carpet dye kits as a potential solution. Any advice?

   

Edited by MBCC - 28/May/2008 at 9:51pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Just Ol' Willy Quote  Post ReplyReply Direct Link To This Post Posted: 28/May/2008 at 9:59pm
That depends on the cause. There is a few products on the market, such as red relief that work in some circumstances. I bought a gallon of 30 volume peroxide from the beauty supply store and boost it in the stain with a steamer. Some products are two part and are walk on. Check with Ted or your local supplier. When I have more time I'll give you some info on spot dyeing.

How was that sailor?
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