So who likes/dislikes the Rotovac 360

Times have changed, I was in the biz for a long time, sold, then recently got back in, People have changed, The customers are more educated as to methodology in cleaning, having said that, I find them responsive to new techniques. Recently, I was impressed by "Padmans" pictures and postings, so I talked to the "Carpetologist", he set up a demo with several types of machines and I purchased an OP machine, I demonstrated it to a potential customer who just had their carpets cleaned by a TM and , needless to say, I have the contract. and it`s huge..but it`s more than a great machine I have a fairly new tm and an RX 20 that I normally use, the custy was interested in something new, and it worked out well.

Finally, the customers want SERVICE SERVICE SERVICE, and friendly service to boot...this customer I mentioned told me his former contractor worked from 9-5 MON-Fri, even regarding floods, Whats all that about??? This biz is 24/7/365, if you don`t do that your either very lucky or  unsucessful, when you show up at 3:00am to suck the water out of a clients flooded basement, don`t think they don`t remember that when someone is knocking at their door for $10 bucks cheaper..