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MR. STEAMER ![]() True Patriot ![]() Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Have ever noticed... those cheap bastard the refuse to send out their wool and oriental rugs... they rather a guy come in and clean them on the hard wood....... customer was pretty upset with me today because I refused to clean her rug on the hardwood... they company before did it the last four times she said I asked her to call them she said they went out of business...LOL NO WONDER |
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doug ![]() King of the One Liners ![]() Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Mr. Steamer you need an answering service for the weekends?
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Just My opinion
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MR. STEAMER ![]() True Patriot ![]() Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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I thought about doing that...but it makes me look hungry don't you think?? |
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Ed Valentine ![]() Carpet Cleaning Specialist ![]() Joined: 14/September/2004 Location: United States Status: Offline Points: 770 |
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Steamer; I can feel your pain. That certainly is frustrating at best when someone hangs up. I would also suggest getting the customers phone number and calling them back. People naturally hate to "wait", even for a few seconds waiting in line at McDonalds. Go get 'em!!!!
The very best and good fortune to your business; Ed Valentine |
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MR. STEAMER ![]() True Patriot ![]() Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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I guess so.... But I hate to hear it ring knowing that it could be a possible job. so I answer.... Then it's just a damn question |
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Steaminpile ![]() Master Carpet Cleaner ![]() ![]() Joined: 04/February/2004 Location: Canada Status: Offline Points: 1155 |
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what's the big deal about answering the phone and making appointments??
don't have to go to work on Sunday if you don't want to |
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A.K.A.
Andy |
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Michael ![]() Carpet Cleaning Specialist ![]() ![]() Joined: 18/June/2005 Status: Offline Points: 557 |
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I'm with you on that one. The specialized gum removers kill me. OMS and elbow grease: goodbye gum, candy, grease spots, etc. The reason I've been looking so hard for a good green cleaner (I know you don't agree--that's cool) is that I want ONE clearly defined method for doing my job. There are exceptoins (e.g., brown out), but I like to keep it simple. And phones, yeah . . . it's as if people expect a phone bank or something. Maybe better hold music? ![]() |
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doug ![]() King of the One Liners ![]() Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Mr. Steamer: You need an after hours answering service. I get a few calles on weekends and late at night and very earily in the morning. What I found is sunday calls people were usually drunk and called first thing monday to cancel?? Call them back and nobody remembers calling.
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Just My opinion
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John L ![]() Carpet Cleaning Guru ![]() Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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BOTH..... LOL ! ! ! !
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MR. STEAMER ![]() True Patriot ![]() Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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I can't figure out what John is... a cleaner or a photographer |
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John L ![]() Carpet Cleaning Guru ![]() Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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I did this today on Sunday... don't matter to me: http://tinypic.com/6f89ea.jpg cotton sofa BEFORE http://tinypic.com/6f88qo.jpg cotton sofa AFTER |
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MR. STEAMER ![]() True Patriot ![]() Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Have you ever noticed people call on sunday????? does anyone answer their business line on sundays??? should one answer on sundays???? what should office hours be???? I'm sitting here and the home is ringing off the hook... I have 20 left messages... damn it why do they call on Sundays now it'll take me most of moday returning all the calls and booking appointments |
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MR. STEAMER ![]() True Patriot ![]() Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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super size me cost more money |
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Steaminpile ![]() Master Carpet Cleaner ![]() ![]() Joined: 04/February/2004 Location: Canada Status: Offline Points: 1155 |
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hey Steamer I was just teasin
most jobs I bring in 2 spotters and that's it
sure I have all kinds of spotters,but they collect alot of dust |
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A.K.A.
Andy |
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