appointment setting question ??? |
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Phoenixcarpet
Newbie Joined: 22/April/2005 Location: United States Status: Offline Points: 43 |
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Posted: 10/May/2005 at 4:25pm |
I've had two people this week cancel their jobs at the last minute. Still new to this. Is this normal? If so, how do you all try to minimize it. It's frustrating since I still work a full time job while im building this business and have to set my work scedule around these jobs. Also, finished my first month. Did just over $3300 on five jobs, one was a commercial one, then 4 houses. I want to keep putting money into the business but have suffered at my other job, its straight commision. Any one else start out the same way, and how did you make it work???? Any comments will help. |
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greg
Journeyman Joined: 02/February/2004 Location: Canada Status: Offline Points: 444 |
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people cancel and rebook appointments all the time, it happens. when it happens at the door 9am saturday morning, the customer comes to the door rubbing their eyes half naked it pisses me off. unless it's a cut blond chick.
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nothing is impossable. it just hasn't been done yet.
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greg
Journeyman Joined: 02/February/2004 Location: Canada Status: Offline Points: 444 |
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that's cute blond chick.
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nothing is impossable. it just hasn't been done yet.
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MR. STEAMER
True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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WOW 3300 off 5 jobs...daaaayyymmmnnnnnn
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www.mr-steamer.com
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MR. STEAMER
True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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<----- whats with these stars... I'll feel pretty Adwa had something to do with this girly touch |
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www.mr-steamer.com
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Phoenixcarpet
Newbie Joined: 22/April/2005 Location: United States Status: Offline Points: 43 |
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Hey steamer, my family wants to move to Canada anyway, need a tech / salesman... lol
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Jodi
Groupie Joined: 02/March/2005 Location: Canada Status: Offline Points: 58 |
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I do! but then again, I'm outside the GTA so you might not be interested As for minimizing cancellations, ask for a credit card over the phone when you book the job. People are less likely to cancell if they have $'s on the line. We go one step further and tell customers at the time of booking that there is a $40 charge for cancelling or rescheduling with less than 48 hours notice. This works also but you definately need to remember to tell them at point of sale. You will always get some cancells / reschedules but I have found this policy very helpful.
Edited by Jodi |
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Adwa
Queen of the Board Joined: 05/March/2004 Location: Canada Status: Offline Points: 4568 |
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Steamer you always blame me for everything that goes on in this forum. I had no idea this change was going to happen. QB
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greg
Journeyman Joined: 02/February/2004 Location: Canada Status: Offline Points: 444 |
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adwa that doesn't answer his question.
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nothing is impossable. it just hasn't been done yet.
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Adwa
Queen of the Board Joined: 05/March/2004 Location: Canada Status: Offline Points: 4568 |
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Ok sorry Greg.......I'll answer his question.........yes Steamer you are pretty.
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The Following Statements do not Necessarily Reflect the Views of this Forum Network
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greg
Journeyman Joined: 02/February/2004 Location: Canada Status: Offline Points: 444 |
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no adwa, whats with the stars.
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nothing is impossable. it just hasn't been done yet.
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Superglide Ken
Grand Potentate SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
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We are all stars here.
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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
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Willy Parsons
Carpet Cleaning Specialist Joined: 29/January/2004 Status: Offline Points: 467 |
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Call 48 hours in advance to be sure they're ready.Simple.
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Certified to be certifiable.
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MR. STEAMER
True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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no more stars!!!!!! yes!!! once again this is a manly forum |
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