appointment setting question ???
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=1491
Printed Date: 04/May/2024 at 4:33am
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Topic: appointment setting question ???
Posted By: Phoenixcarpet
Subject: appointment setting question ???
Date Posted: 10/May/2005 at 4:25pm
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I've had two people this week cancel their jobs at the last minute. Still new to this. Is this normal? If so, how do you all try to minimize it. It's frustrating since I still work a full time job while im building this business and have to set my work scedule around these jobs. Also, finished my first month. Did just over $3300 on five jobs, one was a commercial one, then 4 houses. I want to keep putting money into the business but have suffered at my other job, its straight commision. Any one else start out the same way, and how did you make it work???? Any comments will help. ------------- Darrel http://www.phoenix-carpet-cleaning.com - Phoenix, AZ Carpet Cleaning Company |
Replies:
Posted By: greg
Date Posted: 10/May/2005 at 5:53pm
people cancel and rebook appointments all the time, it happens. when it happens at the door 9am saturday morning, the customer comes to the door rubbing their eyes half naked it pisses me off. unless it's a cut blond chick. ------------- nothing is impossable. it just hasn't been done yet. |
Posted By: greg
Date Posted: 10/May/2005 at 5:54pm
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that's cute blond chick. ------------- nothing is impossable. it just hasn't been done yet. |
Posted By: MR. STEAMER
Date Posted: 10/May/2005 at 6:25pm
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WOW 3300 off 5 jobs...daaaayyymmmnnnnnn ------------- www.mr-steamer.com |
Posted By: MR. STEAMER
Date Posted: 10/May/2005 at 6:26pm
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<----- whats with these stars... I'll feel pretty Adwa had something to do with this girly touch ------------- www.mr-steamer.com |
Posted By: Phoenixcarpet
Date Posted: 10/May/2005 at 8:00pm
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Hey steamer, my family wants to move to Canada anyway, need a tech / salesman... lol ------------- Darrel http://www.phoenix-carpet-cleaning.com - Phoenix, AZ Carpet Cleaning Company |
Posted By: Jodi
Date Posted: 10/May/2005 at 8:39pm
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I do! but then again, I'm outside the GTA so you might not be interested As for minimizing cancellations, ask for a credit card over the phone when you book the job. People are less likely to cancell if they have $'s on the line. We go one step further and tell customers at the time of booking that there is a $40 charge for cancelling or rescheduling with less than 48 hours notice. This works also but you definately need to remember to tell them at point of sale. You will always get some cancells / reschedules but I have found this policy very helpful.
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Phoenixcarpet wrote:Posted By: Adwa
Date Posted: 10/May/2005 at 9:11pm
Steamer you always blame me for everything that goes on in this forum. I had no idea this change was going to happen. QB
------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: greg
Date Posted: 11/May/2005 at 6:13am
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adwa that doesn't answer his question. ------------- nothing is impossable. it just hasn't been done yet. |
Posted By: Adwa
Date Posted: 11/May/2005 at 9:38am
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Ok sorry Greg.......I'll answer his question.........yes Steamer you are pretty. ------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: greg
Date Posted: 11/May/2005 at 6:16pm
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no adwa, whats with the stars. ------------- nothing is impossable. it just hasn't been done yet. |
Posted By: Superglide Ken
Date Posted: 11/May/2005 at 7:10pm
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We are all stars here. ------------- Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs. |
Posted By: Willy Parsons
Date Posted: 11/May/2005 at 8:44pm
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Call 48 hours in advance to be sure they're ready.Simple. ------------- Certified to be certifiable. |
Posted By: MR. STEAMER
Date Posted: 11/May/2005 at 11:10pm
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no more stars!!!!!! yes!!! once again this is a manly forum ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 11/May/2005 at 11:20pm
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Would you prefer power tools?
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Posted By: MR. STEAMER
Date Posted: 12/May/2005 at 12:07am
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boobs... I would be an eight boob member ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 12/May/2005 at 12:19am
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Probably not going to happen in this lifetime, unless you join one of the porn boards
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