Does Method Matter???
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=777
Printed Date: 23/February/2025 at 5:33pm
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Topic: Does Method Matter???
Posted By: MR. STEAMER
Subject: Does Method Matter???
Date Posted: 17/November/2004 at 10:08pm
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We all talk about how great the methods we use are.... I agree some customers may pay more or less for different methods... I here about the $700 dollar homes... and the .40 per/sq st commercial jobs... What everyone fails to realize is that you have to look at it from the customers point of view... why pay these high prices for something that only going to get dirty again.. No matter how good you clean it....it will get dirty... Thats why some opt for the lower prices... If I'm a Commercial office owner... .20 cents compared to .40 cents for something thats just going to get dirty again in a few months.. what do you think I'd do??? ------------- www.mr-steamer.com |
Replies:
Posted By: doug
Date Posted: 17/November/2004 at 10:25pm
Mr. Steamer: The only time method comes into to play is if the person calling has had a bad experience. Then the explanation that it may not be the method but the operator. I have found that people who just want to know how much to clean it and not how you are going to clean it, have just been told by everyone else their method it the only method that can clean their carpets. All they want is clean carpets for a fair price. Now it has become rocket science and they are confused. I know to bid on our county work they specify tm only to bid. ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 17/November/2004 at 10:30pm
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In the words of Padman.... "that will change" ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2004 at 10:55pm
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Mr. Steamer: S**t happens? Using a 100 pads to clean a dirty carpet just dosen't seem like the right method to me. I could be wrong and if I am PadMan will correct me if I am. ------------- Just My opinion |
Posted By: danmarck
Date Posted: 17/November/2004 at 10:59pm
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I think the customer's confidence in your abilities, is often more
important than the method you use. When I started 23 years ago I had a portable that looked like a large coffee maker from the Lutheran Church . we used hot water that I heated in a pail and warmed up 5 gallons at a time . I believed in myself and what I knew I could do with that portable and it showed. The customer ( A Dirty Restaurant ) was confident That I could do better than the last guy. I spent a great deal of effort proving that I was willing to do better work. and 23 years later I clean this restaurant monthly. ( Now with my Butler) But the confidence is still there. Method is second ! We spend to much time cutting others methods down . be open to evaluate and then make an informed decision. ( Just My Opinion ) ------------- Here to help you grow your business! |
Posted By: MR. STEAMER
Date Posted: 17/November/2004 at 11:02pm
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For the customer it's all about the price.... The price is the maker breaker ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2004 at 11:06pm
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Mr. Steamer: He must be successful he has his butler help him. I wonder if he has a maid and cheaffuer also? ------------- Just My opinion |
Posted By: PadMan
Date Posted: 17/November/2004 at 11:16pm
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MOst of our customers are referrals, they don't even ASK price, they KNOW that we are always .30 a square foot, same price for everyone. You have to understand, I see customers often from the OPPOSITE side or view than you, MOST CLEANERS are HWE, once they SEE and FEEL the difference, price is seldom a concern after that.
100 Pads? Yikes that would be something, We usually go throug about 50 for a WHOLE day. ------------- Converting HWE customer to VLM customers for 30 Years! |
Posted By: MR. STEAMER
Date Posted: 17/November/2004 at 11:29pm
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"price is seldom a concern"... In which world do you live... price is everything ------------- www.mr-steamer.com |
Posted By: danmarck
Date Posted: 17/November/2004 at 11:30pm
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I agree Padman, for some of us the customers we have very seldom ask
price, but that doesn't happen your first few years of business usually. I've found the higher my prices go the less people ask. We get better clientle and less complaining as our prices have gone up. . ( also Doug I need to pay for my Butler.... and Maid ) I tell people right up front , " If your looking for the cheapest cleaner in town , I'm not going to be in the market , but if you want someone with 23 years of experience that is on every job we can stop by and give you an idea what we can do for you. 95 % of the time I can get pretty close over the phone. Most of the time they accept a phone bid and we schedule the cleaning. The others we gladly lose! ------------- Here to help you grow your business! |
Posted By: PadMan
Date Posted: 17/November/2004 at 11:41pm
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Right On DanMarck ------------- Converting HWE customer to VLM customers for 30 Years! |