Sometimes it amazes me how little some Operators have in their trucks in terms of "tools" in their "tool box". Do they think that they can use the same procedure(s) on each and every job situation, or is it that they take short-cuts because they are in a lazy rut?

When one thinks about it, even a Carpenter --to a--Brain Surgeon has many different tools to do different situations.

Think about this: "If all you have is a hammer, everything looks like a nail!"

Cut it or slice it anyway you wish but it still boils down to an over reliance on the familiar. If we have only one way to do things (hammer) then we might think all problems (nails) have the same solution (hammer). Therefore, we always choose the hammer even if the problem needs a totally different kind of solution. The lesson learned from this is to understand that different problems require different solutions---not just one way---not just one solution.

I have witnessed many Operators approach to stains, spots, discolorations, etc.....and only a few will rely on "speciality" products (tools)while others may push them aside by using their extractor or scrubber. I wonder why. Is it because they already have the floor wand in their hand, or is it because they are just plain lazy?  Or, do not have the proper education?

A true Professional always and consistently separates themselves from the competition by taking that extra step. After all the customer looks to them to solve their problems. That's called: Responsibility.

Something to think about. (???)

Best to all;
Ed Valentine

cross-american.com