Advertising $$ Fresh & Clean!!! $$
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=4380
Printed Date: 07/May/2024 at 5:30pm
Software Version: Web Wiz Forums 12.06 - https://www.webwizforums.com
Topic: Advertising $$ Fresh & Clean!!! $$
Posted By: MR. STEAMER
Subject: Advertising $$ Fresh & Clean!!! $$
Date Posted: 09/November/2007 at 7:48am
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I wonder why Canada's top cleaner never has anything much to say about ALL the advertising he does. Lee Senter and Fresh and clean advertise in most markets throughout the GTA. he's got Yellowpage Ad's everywhere,he also advertises in Canpages...he is the tops on Google Search. He pays extra for top spot on the Yellowpages Internet search. Like Ted Harding Lee Senter spends ALOT OF COIN on advertising...but never shares any secrets here with the masses. Canada's Top Cleaner sure is a quiet guy  ------------- www.mr-steamer.com |
Replies:
Posted By: Ken_Is_OK
Date Posted: 09/November/2007 at 8:33am
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well said
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Posted By: MR. STEAMER
Date Posted: 09/November/2007 at 8:43am
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Did I mention he also has a call centre....
Canada's Top cleaner sure has a lot of useful information that he never shares...LOL ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 09/November/2007 at 9:55am
He must be making money  ------------- 
The STD Meter |
Posted By: John L
Date Posted: 09/November/2007 at 10:38am
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Big marketing = Big money..
Small marketing = small money..
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Posted By: carpetologist
Date Posted: 09/November/2007 at 12:02pm
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Steamer Ted Harding of Kleen Kuip is not shy. I have cut my yellow page advertising to the bone and rely on my web site, plus word of mouth works fantastic for us. Now word of mouth works only because we have worked hard for years to have an impeccable reputation for quality service and honesty. As far as our forum goes, it appears to cost us to keep it up and running but shows no direct profit that we can put our finger on but our web site in general keeps our phones rings. As for Lee Senter from Fresh & Clean, I would not want to have his frustration that goes along with running a carpet cleaning company that large. Lee loves to teach, eat and sleep Green cleaning technology. He should sell and teach and live happily ever after. This Is Only My Opinion. ------------- Kleen Kuip Supply Mart Inc. http://www.kleenkuip.com - New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
Posted By: Adwa
Date Posted: 09/November/2007 at 12:06pm
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Steamer
I recall many many post ago..............that you said that you would never tell anyone here on the forum your trade secrets............and any carpet cleaner that does is a fool.
Have you have a change of heart
 ------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: Ken_Is_OK
Date Posted: 09/November/2007 at 2:15pm
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I guess Lee is "Smart and Clean"
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Posted By: doug
Date Posted: 09/November/2007 at 2:43pm
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What about his employees??? ------------- Just My opinion |
Posted By: cmaster
Date Posted: 09/November/2007 at 2:51pm
I would they would be smart and clean as well  -------------
The STD Meter |
Posted By: doug
Date Posted: 09/November/2007 at 4:21pm
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Have you seen any of them??? ------------- Just My opinion |
Posted By: cmaster
Date Posted: 09/November/2007 at 4:42pm
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Nope. Are you saying they don't have to dress up for halloween? -------------
The STD Meter |
Posted By: MR. STEAMER
Date Posted: 09/November/2007 at 5:41pm
I was just proving my Statement to be true. No one gives away true trade secrets, they keep those for themselves. We talk about advertising here everyday, but looking back on it Lee has never had anything to say in that respect... The thing is I know for a fact that he spends a ton of money advertising TONS!!!!!! As for cleaning GREEN....Thats not what I hear...LOL ------------- www.mr-steamer.com |
Adwa wrote:Posted By: John L
Date Posted: 09/November/2007 at 5:51pm
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Big Marketing = Big $$$ Small Marketing = Small $
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Posted By: LilNiteRidrhood
Date Posted: 10/November/2007 at 8:47am
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The times are achanging Steamer.
We have just closed the Toronto office and everything is being run out of Concorde.
The advertising is being cut back by half, it takes a while for the contracts to run out.
We are doing more trade shows now, I have a lovely saleswoman who knocks on doors and follows up on estimates. She is excellent.
The call center does no cold calling. We just answer the phones and call our "pop ups" off the computer. Our database is all computerized and the repeat customers "pop up" on the screen daily with the name of the customer service rep who is supposed to call.
We are again raising our prices . I bought four new vacuums yesterday and we want to get smaller and offer a higher quality service.
I don't know who is filling your head with the nonsense that we don't green clean. This person is full of it. We had the Ministry of Labour do a spot check and when they asked for proof that we train all new employees WHMIS right away we showed them that new employees aren't even exposed to hazardous chemicals and they dropped it.
I invite you do my office anytime and see for yourself. We have stopped using the green encap because of spotting issues. We do use Releasit as an encap.
The marketing advice I can give anyone is this.
CARE ABOUT YOUR CUSTOMERS.
Create an intimacy with them by staying in touch with a post card or flyer. Give them a spotter with your name on it. Get a logo someone can recognize when they forget your name.
It has worked for me so far.
Ted- you know me so well. Thanks my friend for watching out for my ass. I will sell the first opportunity I have and go onto inspections and teaching full time.
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Posted By: Ken_Is_OK
Date Posted: 10/November/2007 at 9:39am
| can you expand on the "spotting issues"? |
Posted By: John L
Date Posted: 10/November/2007 at 10:11am
| Hi.. What program or setup do you have for the popups when customers call..? |
Posted By: LilNiteRidrhood
Date Posted: 10/November/2007 at 10:20am
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Spotting issues--We had one batch of green encap that seemed to have caused a problem at all our commercial carpet maintenance programs. We discontinued the product since. I am scared to vary from Releasit or Procaps because I can't risk another foul up.
pop-ups--is a feature we have on the program Mistral 2000. We have the network version with 9 computers attached. When quality checking a customer, we then input the date to call them back for their next service. The CSR input their initials at the beginning of the pop up to know its theirs.
You can get a 30 trial version of Mistral at http://www.cyclonesolutions.com - www.cyclonesolutions.com
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Posted By: doug
Date Posted: 10/November/2007 at 11:28am
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Lee I thought that all you did now was inspections and teaching?? ------------- Just My opinion |
Posted By: Adwa
Date Posted: 10/November/2007 at 11:38am
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You can also get this program from our web site..........as you know Lee Ted has been promoting Mistral for years.
http://www.kleenkuip.com/products/cyclone_solutions_mistral2000.htm - http://www.kleenkuip.com/products/cyclone_solutions_mistral2000.htm
------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: Ken_Is_OK
Date Posted: 10/November/2007 at 11:43am
| Releasit @ $75.00/gallon??? $$$ |
Posted By: carpetologist
Date Posted: 10/November/2007 at 11:51am
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From the wise words of our late friend Jim Darling of Chemspec.
"Make Your Customers Feel Warm And Fussy"
If Lee reads this he will get teary eyed.
------------- Kleen Kuip Supply Mart Inc. http://www.kleenkuip.com - New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
Posted By: doug
Date Posted: 10/November/2007 at 11:54am
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we find Mistral to be a great progam with outstanding tech support. ------------- Just My opinion |
Posted By: carpetologist
Date Posted: 10/November/2007 at 11:56am
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Ken_is_Ok "Release It" is a concentrate and as much as it sells for $63.75 a gallon at Kleen Kuip, by using 4oz per gallon it equals other's in price.
The chemistry of Encap will always be more expensive but saves Big Time on labor. ------------- Kleen Kuip Supply Mart Inc. http://www.kleenkuip.com - New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
Posted By: John L
Date Posted: 10/November/2007 at 12:19pm
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Thanks Lee and all for that popup info..
I didnt check the price of Mistral..
Using my reminders on MS works is similar.. They pop up when you set it up for the customers..
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Posted By: LilNiteRidrhood
Date Posted: 10/November/2007 at 4:24pm
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I don't know why Ted but it is true, I all too often get teary eyed when it comes to talking about Jim.
I think its because I never had a chance to say thanks to him for all he did for me. I learned the meaning of mortality and the true meaning of "live life today, tomorrow may never come" from his passing away. |
Posted By: LilNiteRidrhood
Date Posted: 10/November/2007 at 4:25pm
| I will second what Doug said about "outstanding tech support" from Mike at Cyclone. |
Posted By: MR. STEAMER
Date Posted: 10/November/2007 at 4:40pm
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Lee your guys did the Mississauga reference Library with mex's....This guy is all over....
From the window to the wall... we should have a "ask Lee Section...Canada's Top Cleaner" share the knowledge man ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 10/November/2007 at 8:36pm
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Steamer Mr. Senter is an instructor don't be so friggin cheap and attend one of his seminars if you want to find some current info??? ------------- Just My opinion |
Posted By: cmaster
Date Posted: 10/November/2007 at 9:47pm
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Steamer is waiting for Lee's book to be published -------------
The STD Meter |
Posted By: doug
Date Posted: 11/November/2007 at 2:08pm
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he will get his copy at the library as he will be to cheap to buy one ------------- Just My opinion |
Posted By: cmaster
Date Posted: 11/November/2007 at 3:17pm
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He can photocopy the pertinent info -------------
The STD Meter |
Posted By: doug
Date Posted: 11/November/2007 at 6:59pm
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could take awhile to seperate the fly sh*t from the pepper with regards to the facts ------------- Just My opinion |
Posted By: cmaster
Date Posted: 11/November/2007 at 7:47pm
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He may have to read the whole book -------------
The STD Meter |
Posted By: MR. STEAMER
Date Posted: 11/November/2007 at 9:38pm
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naw I'd buy the taped version...I can't read ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 11/November/2007 at 11:15pm
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Just wait for the movie and hope it's not subtitled -------------
The STD Meter |
Posted By: doug
Date Posted: 12/November/2007 at 7:36am
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I think SGG is going to ber the producer ------------- Just My opinion |
Posted By: cmaster
Date Posted: 12/November/2007 at 10:40am
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I guess we will never see it then -------------
The STD Meter |
Posted By: doug
Date Posted: 12/November/2007 at 3:04pm
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Top secret ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 12/November/2007 at 7:59pm
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get a free glide with purchase ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 12/November/2007 at 8:17pm
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And get nothing delivered -------------
The STD Meter |
Posted By: MR. STEAMER
Date Posted: 12/November/2007 at 9:25pm
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He could fax you a glide ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 12/November/2007 at 9:26pm
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easy make
just fold and use ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 12/November/2007 at 9:27pm
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color fax? ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 12/November/2007 at 9:28pm
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glides are white sned it on black papaer ------------- Just My opinion |
Posted By: cmaster
Date Posted: 13/November/2007 at 1:33am
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Origami glide. STD's new scam -------------
The STD Meter |
Posted By: doug
Date Posted: 13/November/2007 at 8:03am
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just fold and go ------------- Just My opinion |
Posted By: cmaster
Date Posted: 13/November/2007 at 10:32am
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Don't get it wet -------------
The STD Meter |
Posted By: doug
Date Posted: 14/November/2007 at 2:50pm
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John should be able to use these glides and not get them wet ------------- Just My opinion |
Posted By: cmaster
Date Posted: 14/November/2007 at 3:25pm
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Steamer too. Drive bys are great for that -------------
The STD Meter |
Posted By: doug
Date Posted: 15/November/2007 at 7:44am
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I thought steamer was subbing his drivebys ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 15/November/2007 at 8:28am
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who to you doug?? ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 15/November/2007 at 2:51pm
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Trying to keep him busy? -------------
The STD Meter |
Posted By: doug
Date Posted: 15/November/2007 at 4:08pm
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I'am busy enough to siut me ------------- Just My opinion |
Posted By: cmaster
Date Posted: 16/November/2007 at 12:25am
If you charge him 120%, you can retire sooner  -------------
The STD Meter |
Posted By: doug
Date Posted: 16/November/2007 at 7:39am
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then I will have nothing to do ------------- Just My opinion |
Posted By: Hammy
Date Posted: 16/November/2007 at 8:05am
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I thought you just cleaned for the pure enjoyment of it ? ------------- Could somebody just clean my carpets! |
Posted By: cmaster
Date Posted: 16/November/2007 at 11:54am
Isn't that why we all work? -------------
The STD Meter |
Posted By: doug
Date Posted: 16/November/2007 at 4:00pm
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there is still no future in working ------------- Just My opinion |
Posted By: cmaster
Date Posted: 16/November/2007 at 9:34pm
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Not much future in retirement either -------------
The STD Meter |
Posted By: MR. STEAMER
Date Posted: 16/November/2007 at 9:35pm
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Carpet cleaning is like going to the Casino...push and pull some shiney metal thing and get PAID!!!! ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 16/November/2007 at 10:46pm
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Yeah and sometimes you win, but most of the time you lose -------------
The STD Meter |
Posted By: doug
Date Posted: 17/November/2007 at 9:35am
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I fail to see the comparsion ------------- Just My opinion |
Posted By: Hammy
Date Posted: 17/November/2007 at 12:14pm
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I fold! ------------- Could somebody just clean my carpets! |
Posted By: doug
Date Posted: 17/November/2007 at 12:31pm
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good idea ------------- Just My opinion |
Posted By: cmaster
Date Posted: 17/November/2007 at 12:57pm
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I'll raise you $20 -------------
The STD Meter |
Posted By: MR. STEAMER
Date Posted: 17/November/2007 at 3:21pm
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poker is just like carpet cleaning...you got to know when to holdem know when to foldem
------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2007 at 4:24pm
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steamer is everything connected to carpet cleaning one way or another ------------- Just My opinion |
Posted By: cmaster
Date Posted: 17/November/2007 at 5:54pm
It is?  -------------
The STD Meter |
Posted By: MR. STEAMER
Date Posted: 17/November/2007 at 6:50pm
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Yes....Carpet makes the world go round ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2007 at 8:09pm
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i think you need to get out of your world ------------- Just My opinion |
Posted By: Hammy
Date Posted: 17/November/2007 at 8:10pm
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It's a small world after all
It's a small world after all ------------- Could somebody just clean my carpets! |
Posted By: doug
Date Posted: 17/November/2007 at 8:12pm
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steamer's world as we know it ------------- Just My opinion |
Posted By: cmaster
Date Posted: 17/November/2007 at 8:58pm
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I think we need to get into Steamer's world -------------
The STD Meter |
Posted By: doug
Date Posted: 17/November/2007 at 9:03pm
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I think you have to have special needs to get into that world?? ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 17/November/2007 at 9:11pm
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yeah...thats life...the small pathetic world of poor old Mr. Steamer ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2007 at 9:13pm
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Well two things are wrong with that statement.
1) you are not poor 2) You are not old 3) Pathetic?? Well that's your own observation. ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 17/November/2007 at 9:25pm
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like in the scotia bank commercial..
"you're pooer than you think" I need help.. ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2007 at 9:31pm
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thr lord helps those who help themselves
god help those who get caught ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 17/November/2007 at 9:36pm
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good one ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2007 at 9:37pm
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more useless information stored in my brain ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 17/November/2007 at 9:41pm
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we all have gas...everyone farts ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2007 at 10:09pm
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i only now realized that ------------- Just My opinion |
Posted By: cmaster
Date Posted: 17/November/2007 at 11:07pm
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That's why they invented gas-x -------------
The STD Meter |
Posted By: doug
Date Posted: 19/November/2007 at 1:11pm
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steamer uses that when he is chem dry ------------- Just My opinion |
Posted By: cmaster
Date Posted: 19/November/2007 at 2:24pm
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That'll fix his ass -------------
The STD Meter |
Posted By: MR. STEAMER
Date Posted: 19/November/2007 at 2:55pm
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I thought we where talking about doug's brain farts??? ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 19/November/2007 at 3:42pm
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Steamer don't get me involved in your problems ------------- Just My opinion |
Posted By: cmaster
Date Posted: 19/November/2007 at 4:06pm
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I thought we were talking about Steamers world -------------
The STD Meter |
Posted By: doug
Date Posted: 19/November/2007 at 5:15pm
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me 2 ------------- Just My opinion |
Posted By: doug
Date Posted: 19/November/2007 at 5:15pm
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Steamer can't stay on topic ------------- Just My opinion |
Posted By: cmaster
Date Posted: 19/November/2007 at 5:59pm
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That seems to be a big problem around here -------------
The STD Meter |
Posted By: MR. STEAMER
Date Posted: 19/November/2007 at 6:08pm
no we where talking about dougs brain farts.... ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 19/November/2007 at 6:42pm
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i don't remember that ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 19/November/2007 at 8:34pm
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of course not ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 19/November/2007 at 8:41pm
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your not trying to blame again are you ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 19/November/2007 at 10:41pm
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if the shoe fits ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 19/November/2007 at 11:13pm
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Sounds like we have a difference of opinion here -------------
The STD Meter |
Posted By: doug
Date Posted: 20/November/2007 at 5:00pm
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steamer has no opinion ------------- Just My opinion |
Posted By: cmaster
Date Posted: 20/November/2007 at 5:52pm
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I beg to differ -------------
The STD Meter |