Customer Dying
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336
Printed Date: 25/February/2025 at 4:09am
Software Version: Web Wiz Forums 12.06 - https://www.webwizforums.com
Topic: Customer Dying
Posted By: MR. STEAMER
Subject: Customer Dying
Date Posted: 30/October/2007 at 8:21am
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In the last year I've had two customers which have come out and told me they where dying of Cancer.
How do you react to that??? Do you give them the Job free???? do you discount it????? why the hell did they tell me...I really rather not know... 
btw I charged them regular price ------------- www.mr-steamer.com |
Replies:
Posted By: splash_$$$_dash
Date Posted: 30/October/2007 at 9:14am
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Your personality mut be making them warm and fuzzy so they wish to tell you their life story.
I'm not like that but I can not believe the sh*t people tell my wife on her job - complete strangers tell all. |
Posted By: cmaster
Date Posted: 30/October/2007 at 3:11pm
I've had a few tell me that over the years. Kinda scary  ------------- 
The STD Meter |
Posted By: MR. STEAMER
Date Posted: 30/October/2007 at 4:35pm
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I feel bad taking their money ------------- www.mr-steamer.com |
Posted By: STEAMPRO
Date Posted: 30/October/2007 at 8:03pm
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ID OFFER HIM A CIGAR AND THEN CHARGE HIM EXTRA FOR IT ------------- NEW BUSINESS IN TEXAS |
Posted By: cmaster
Date Posted: 30/October/2007 at 10:46pm
Nothing but heart  -------------
The STD Meter |
Posted By: John L
Date Posted: 31/October/2007 at 6:33pm
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Have a few a year tell me the same thing.. |
Posted By: doug
Date Posted: 31/October/2007 at 6:36pm
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Been there many times in this small area ------------- Just My opinion |
Posted By: duckcountry
Date Posted: 07/November/2007 at 12:30am
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Always be empathetic and yet optimistic. Isn't it great that we have today? I wouldn't say it to the customer, but we are all dying of something. Just takes some of us longer to get the race over. Never be sympathetic. It's degrading to the person receiving those vibes. I can understand how you feel without KNOWING how you feel. Ask the customer what do they plan to do this weekend? Get them talking about life, not death. ------------- Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity? |