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Customer Questionaires

Printed From: Carpet & Floor Cleaning Industry Discussion
Category: Carpet Cleaners Discussion
Forum Name: Business Marketing Advertising and Promotion Discussion
Forum Description: How do you successfully promote your business? Offer and receive advertising tips
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=267
Printed Date: 20/September/2020 at 11:23pm
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Topic: Customer Questionaires
Posted By: HokieClean
Subject: Customer Questionaires
Date Posted: 13/April/2004 at 3:14pm

Hey out there, how many of you use a form for the customer to fill out before you start a job.  Have you had the carpet cleaned? Spots you want to address? Do you have a pet? Etc...

My question is...what are your questions for clients and would any of y'all be willing to share such a document.  I'm a newbie, so I appreciate all the helpful info from you more-experience cleaners.

Cheers,

Chris

 



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Roll on, Buddy



Replies:
Posted By: Carpetologist
Date Posted: 14/April/2004 at 2:34pm

At first your suggestion sounded good. But I hate it when they give me the same old questions when at the Dentist or Doctor. Better you hold the clipboard or palm pilot and do a walk-around inspection with you asking questions and pointing out certain areas and qualifying.

It's called a check up and when you are finished that's called pick the cheque up.

Wish you the best. Hang in and don't quit.
Enjoy our site.



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Kleen Kuip Supply Mart Inc.

http://www.kleenkuip.com - New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies


Posted By: HokieClean
Date Posted: 14/April/2004 at 4:19pm

Thanks,

I most interested in improving my standard procedures to head off headaches early--before the cleaning.

I'm with you on the walk through, but you all have been through a million walk throughs and I was looking for "Hey, watch out for..."

Thanks again.

 



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Roll on, Buddy


Posted By: Stanley
Date Posted: 14/April/2004 at 4:33pm

The basic one we use everyday asks:

How old is the carpet?

When was the carpet last cleaned?

How often is the Carpet cleaned??

What method was used???

By whom?

The you have an area where you can Wittie down problems from room to room.....

Then the Customer gets a chance to read it over and sign it before you start....This is what I call the cover your butt section.....if theres a rip write it down...a ripple write it down...even a scratch on the hard wood write it down...

sometimes the pre-inspection can take up to 20 mins...but it's worth it in the end



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People & Standards You Can Trust



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