Had this inspection last week in Mississauga. Story goes like this .

Carpet installed in Nov 2002. First cleaning in June 2005 by OP machine and the carpet looked like "felt" after it was cleaned. She complained and had the retailer return and look at it.  Retailer said it needed to be cleaned. So they called the carpet cleaner back (the guy with the OP machine) and he returned and cleaned it again . The carpet looked worse.The carpet is made from nylon staple fiber and has no texture retention warranty.

The carpet cleaner is of course furious with me.

Moral of the story? If you are going to OP cut pile you had better be careful.

Lee,

Shows you stats of our industry. If I or my company make a mistake we own up to it and pay. this usually assures us we will not make the same mistake again. If you feel you tin the professional category stand up and be a pro.

Face the music and turn a negative into a positive and it will be much better for you in the long term. If you feel your not in the professional category then keep an airline ticket handy for a quick exit.

Michael,

Lee is a professional carpet inspector and a very honorable and honest one. When he inspects he has to point the finger at whoever the finger should be pointed at or he will lose credibility.

I personally years ago wanted to be an inspector until I gave it some thought.

When inspecting you will always piss someone off and if that person was my chemical customer, well you know what I mean. Seems we live in a world where we are never to blame.

It's always the other guy.

Exactly Doug, (this is not pointing at Lee at all) however many inspectors are mill whores, have a LOT of stories to tell concerning this.

Question is, did the cleaner do something wrong?

Was the carpet built to standard?

I would have to say Padman that it is very unlikely that you would get the same results with most carpets.

As you well know all our trucks carry an OP and we just bought a giant box of pads from you.

I wish I could comment more, however it would be out of line.

Lee, none of my business, but why post this topic if you can't comment more?  Is the problem the cleaner or was it carpet related?

I gave up inspections as the mills paid me to get them off the hock, not solve the real problem.

MY  question is HOW much damage could an OP do??????

Easy Don, as a guy who uses OP quite often I am now quite concerned and rethinking our systems.

I think we will now only use OP on loop pile.

O.K. now I get it.  This is a cleaner problem and not carpet related. Hope the cleaner has insurance.  So the question is, is it OP method problem or is it a inexperienced operator?

I think its more a combination of OP cleaning a product that isn't made to stand up to it.

what the hell was the guy using SOS PADs????

it has to be a carpet defect

should have used good old Indian cotton pads

Mr Singh

I have been waiting for something like this to happen, you hear of guys using green and black floors pads on carpet, if that was the case in this instance than it is not the OP machine to blame, any rotary system could create the same damage. Cleaners have been causing damage to carpets for ever and ever , and they have used  all of the cleaning methods available. Not that long ago on this board I read someone saying he puts bleach in his portable all the time, he may get away with it for years, but soon or later he will run into a problem.

You read it all the time on these boards, people can't be happy with the way manufacturers make products, they need to start mixing two or three ingredients to make a better cleaner, and than coming screaming on these boards about what crappy products XYZ company makes.

GREAT Thread, Cleanex, and very, very true to!

We all realize that there may be better machines in each category, better componentry, better innovations, designs, etc...in regards to equipment and cleaning agents. However, manytimes, one can put the exact same machine in two operators hands and get two opposite results. And, everyone of us whom have hired employees knows this to.

When, for example, a manufacturer can satisfy 97% of their customers, and at the sametime, can not satisfy the other 3%, I can tell you the fault does not fall on the machine in almost every single case.

Good thread.

Good Fortune;

Ed Valentine

http://www.cross-american.com - www.cross-american.com  

listen the leafs will make the play-offs....yeah right

I've been using a hydroforce to prespray furniture for years....I dont expect it to work for anyone else...but it always works for me.

it all depends on the cleaner...plain and simple