Last minute Cancellations
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=1915
Printed Date: 25/February/2025 at 3:15pm
Software Version: Web Wiz Forums 12.06 - https://www.webwizforums.com
Topic: Last minute Cancellations
Posted By: MR. STEAMER
Subject: Last minute Cancellations
Date Posted: 10/September/2005 at 9:33am
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Don't you hate Last minute Cancellations..... The one I had this morning was so last minute, it was a commercial, good thing it was only 4 minutes away the customer came to tell me they had to cancel ------------- www.mr-steamer.com |
Replies:
Posted By: Advantage
Date Posted: 10/September/2005 at 12:51pm
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How about "Can you come back later I'm not ready." ------------- CCT, UFT, OCT, CRT, RRT, WRT, SMT, FSRT, JTC, JSR, JWR, MTC a great life, if you don't weaken. |
Posted By: doug
Date Posted: 10/September/2005 at 3:03pm
I get them all the time.  ------------- Just My opinion |
Posted By: Willy Parsons
Date Posted: 10/September/2005 at 6:30pm
Yep. Had one that was supposed to be today in full. House- BIG- lotsa furniture- RV in full. Called Thursday to say they decided to go away for the weekend instead. They can KISS MY A$$. Until they call to reschedule. ------------- Certified to be certifiable. |
Posted By: MR. STEAMER
Date Posted: 10/September/2005 at 11:07pm
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if its a sunny weekend..it always happens ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 11/September/2005 at 12:25am
Fire them
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Posted By: doug
Date Posted: 11/September/2005 at 8:43am
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some of the problem to day are impulse shoppers. As fast as they book you they change their mind a cancel? ------------- Just My opinion |
Posted By: dennis_is_ok
Date Posted: 11/September/2005 at 9:54am
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how bout NO
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Advantage wrote:Posted By: MR. STEAMER
Date Posted: 11/September/2005 at 10:59am
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I have never had that one....it must be the look on my face when I get there... I've got that do it or die look ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 11/September/2005 at 11:11pm
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It's now or much, much later
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Posted By: MR. STEAMER
Date Posted: 12/September/2005 at 8:16am
I hate when they screw you around...but if your 15 mins late for the appointment, they themselves call the office ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 12/September/2005 at 8:46pm
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Of course. Thr customer is always right
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Posted By: doug
Date Posted: 12/September/2005 at 10:02pm
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Not in the GTA? ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 13/September/2005 at 12:27am
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wrong is wrong everywhere ------------- www.mr-steamer.com |
Posted By: cmaster
Date Posted: 13/September/2005 at 12:54am
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Give them a one hour window when you book it
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Posted By: MR. STEAMER
Date Posted: 13/September/2005 at 8:48am
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i give a two hour window ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 13/September/2005 at 1:52pm
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That is 5 jobs for you? 2 hours If you have more than 2 jobs you done for the day? ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 13/September/2005 at 3:40pm
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huh I'm not even going to try and understand ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 13/September/2005 at 5:23pm
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2hours is a very large window. Here it would be unacceptable. ------------- Just My opinion |
Posted By: Advantage
Date Posted: 13/September/2005 at 5:37pm
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We try to find out what is ok with the customer. Mostly its a one hour window. I will call and ask if I can get in early, if I'm done before that. If I'm running towards the tail end of the window I will call and tell them. DON'T BE LATE! ------------- CCT, UFT, OCT, CRT, RRT, WRT, SMT, FSRT, JTC, JSR, JWR, MTC a great life, if you don't weaken. |
Posted By: MR. STEAMER
Date Posted: 13/September/2005 at 6:15pm
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no two hour window is the normal here..... everyone I've ever worked for does 2 hour windows. I thinks it's better than bell or rogers ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 13/September/2005 at 9:02pm
Well what ever works. ------------- Just My opinion |
Posted By: cmaster
Date Posted: 13/September/2005 at 9:42pm
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1-2 hour is the norm here
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Posted By: checkmate
Date Posted: 13/September/2005 at 10:04pm
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Thats Great ! You wont be in my way then. Leave the key under the mat, and it will be nice and clean for you when you get back. My custermers know better than to be there when I get there. They often just go out shopping or what ever it is they do. They also know that I will do a lot of yelling when I'am working. So there car is pulling out as I'am pulling in. It's great I love it. |
Posted By: MR. STEAMER
Date Posted: 13/September/2005 at 11:35pm
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your a lucky man ------------- www.mr-steamer.com |
Posted By: Advantage
Date Posted: 13/September/2005 at 11:47pm
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The garage door jump. ------------- CCT, UFT, OCT, CRT, RRT, WRT, SMT, FSRT, JTC, JSR, JWR, MTC a great life, if you don't weaken. |
Posted By: cmaster
Date Posted: 14/September/2005 at 12:41am
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Dont ya love that? If you don't jump high enough you get to start over |
Posted By: MR. STEAMER
Date Posted: 14/September/2005 at 8:21am
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what happens if they don't have one? ------------- www.mr-steamer.com |
Posted By: Advantage
Date Posted: 14/September/2005 at 6:39pm
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Up the chimney? ------------- CCT, UFT, OCT, CRT, RRT, WRT, SMT, FSRT, JTC, JSR, JWR, MTC a great life, if you don't weaken. |
Posted By: cmaster
Date Posted: 14/September/2005 at 7:40pm
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Santa?
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Posted By: doug
Date Posted: 14/September/2005 at 9:44pm
Here they just leave the door unlocked. ------------- Just My opinion |
Posted By: cmaster
Date Posted: 15/September/2005 at 12:44am
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Some people like to have their doors locked when you're done
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Posted By: doug
Date Posted: 15/September/2005 at 7:42am
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I agree. ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 15/September/2005 at 9:20am
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I like it when they stay until you're done ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 15/September/2005 at 2:52pm
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Just to keep an eye on you??? ------------- Just My opinion |
Posted By: Steaminpile
Date Posted: 15/September/2005 at 2:56pm
as long as there is a cheque or cash at the end it doesn't matter to me ------------- A.K.A. Andy |
Posted By: MR. STEAMER
Date Posted: 15/September/2005 at 3:30pm
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if you have aproblem they are right their......noting like a called back because of an unexplained stain.... I never let them leave unless I get payment...that's my rule nothing worse than being done and waiting for that damn customer ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 15/September/2005 at 4:37pm
Here the have a tendency to just disappear just before you finish? ------------- Just My opinion |
Posted By: cmaster
Date Posted: 15/September/2005 at 11:28pm
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Hmmmmmmmmmmmm. Interesting. Wonder why they do that?
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Posted By: doug
Date Posted: 16/September/2005 at 8:44am
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I think it is called send the bill syndrome? ------------- Just My opinion |
Posted By: cmaster
Date Posted: 16/September/2005 at 5:13pm
Or, don't pay the bill syndrome
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Posted By: doug
Date Posted: 16/September/2005 at 10:22pm
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One leads to the other. ------------- Just My opinion |
Posted By: cmaster
Date Posted: 16/September/2005 at 11:00pm
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Which leads to a visit from Guido
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Posted By: doug
Date Posted: 17/September/2005 at 7:27am
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I just keep forgetting to send out reminders? ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 17/September/2005 at 1:15pm
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I bill nothing I WANT MY MONEY NOW! ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/September/2005 at 2:57pm
Good way to do business. Here I have done work for people for years and have never met them. ------------- Just My opinion |
Posted By: cmaster
Date Posted: 18/September/2005 at 1:13am
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As long as they pay, who needs to meet them |
Posted By: doug
Date Posted: 18/September/2005 at 9:24am
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Exactly.You only need to know the ones that are a problem ------------- Just My opinion |
Posted By: cmaster
Date Posted: 19/September/2005 at 12:43am
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Those are the ones you really don't need to know
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Posted By: MR. STEAMER
Date Posted: 19/September/2005 at 8:51am
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Only thing I want to meet is the Money ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 19/September/2005 at 11:29am
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The root of all evil ------------- Just My opinion |
Posted By: cmaster
Date Posted: 20/September/2005 at 1:29am
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The root of mst fun, too
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Posted By: MR. STEAMER
Date Posted: 20/September/2005 at 11:46am
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I think thats the only thing that makes me happy THE MONEY ------------- www.mr-steamer.com |
Posted By: Adwa
Date Posted: 20/September/2005 at 9:10pm
I hate money........I really do......I know what your thinking and you have to have money.....but sometimes I wish I was living in the time when bartering was the only way to do business.......If I ever won the lottery....I know it would be one long head ache.  ------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: cmaster
Date Posted: 20/September/2005 at 10:37pm
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Not if you took the money and moved to a place where no one knows you
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Posted By: doug
Date Posted: 21/September/2005 at 2:49pm
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I have never had enought of it to hate it? ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 21/September/2005 at 3:19pm
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I love it....it takes care of me....it's there if I need it... I can call on it...just don't abuse it...it doesn't stay around if you do ------------- www.mr-steamer.com |
Posted By: John L
Date Posted: 21/September/2005 at 4:52pm
Money is not the root of all evil...The LOVE of Money is....
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Posted By: cmaster
Date Posted: 21/September/2005 at 11:37pm
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Me neither, but I'd like to experiment with that theory |
Posted By: doug
Date Posted: 23/September/2005 at 9:51pm
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Steamer still has the first dollar he made? ------------- Just My opinion |
Posted By: cmaster
Date Posted: 23/September/2005 at 10:52pm
And when he dies you'll have to pry it fom his fingers
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