Are Customers Aways Right
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=1809
Printed Date: 25/February/2025 at 12:22pm
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Topic: Are Customers Aways Right
Posted By: John L
Subject: Are Customers Aways Right
Date Posted: 27/July/2005 at 1:11am
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Just wondering your thoughts on customers....When i first started in this labor intense biz a friend (bizman) said always remember that "the customer is always right".... Customer not prospect or some dipwad on the phone asking obnoxious questions.... I know NR has something good to say about this......... How do you all treat your customers....They are gold to me... Whatever they say when I am in their home I pretty much will do...You all know what i'm saying................Right???????????
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Replies:
Posted By: MR. STEAMER
Date Posted: 27/July/2005 at 7:21am
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I thought the saying was CASH IS KING! Yeah you do whatever with a smile... if it's possible ------------- www.mr-steamer.com |
Posted By: Ed Valentine
Date Posted: 27/July/2005 at 12:06pm
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The Customers ALWAYS RIGHT in their own minds. However, it is up to the Professional to educate them sometimes, on the different aspects of our profession. That has to be own duty and we are bound to that if we are to build a solid and reliable reputation. Now, on the other hand, there are many instances when a customer saids "Paint my house red", we may clean our ears out and shake our heads, but will at the sametime, proceed with their requests with a hugh smile on our face. Hey, it's all money in the long run. Good Fortune; Ed Valentine http://www.cross-american.com - www.cross-american.com |
Posted By: Superglide Ken
Date Posted: 27/July/2005 at 12:36pm
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It is the customers money, so if it is not illegal or amoral, give them what they want.Just keep smiling while you do it. ------------- Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs. |