Customer was an Idiot
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=1474
Printed Date: 25/February/2025 at 12:51am
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Topic: Customer was an Idiot
Posted By: Phoenixcarpet
Subject: Customer was an Idiot
Date Posted: 04/May/2005 at 9:52pm
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I just got of the phone with a customer who decided to use a different service. This is after I spent 25 min on the phone with her this morning... One of the few times I felt like a customer was a mailto:dumb@ss - dumb@ss , and at the end as she was hanging up she heard me say "what a dumb@ss" LOL Shouldnt have done that, but I was so annoyed, she wanted to know what scams to look out for and how I could help her in her situation... She asked about those 5.95 a room guys and several other questions. At the end of our first conversation, she said she would check her scedule and call me since I caught her in her car, in 30 min to scedule. I call back and she tells me she went with the cheaper guys... Maybe this is how she owns that 3600 sq ft house... Any way, those guys are annoying and I just wanted to vent, I have other work so no problem, just had to vent about these guys. Any suggestions you guys have for beating these guys on the phone and getting the appointment would be appreciated. ------------- Darrel http://www.phoenix-carpet-cleaning.com - Phoenix, AZ Carpet Cleaning Company |
Replies:
Posted By: Phoenixcarpet
Date Posted: 04/May/2005 at 10:08pm
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Sorry guys, one of the few times youll hear me whining... But feel free to let loose on those guys here if you want... LOL ------------- Darrel http://www.phoenix-carpet-cleaning.com - Phoenix, AZ Carpet Cleaning Company |
Posted By: cmaster
Date Posted: 04/May/2005 at 10:14pm
Let it go man. Life's too short. You'll find all kinds of good paying, referral generating customers if you do good work. It just takes a while.
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Posted By: Adwa
Date Posted: 04/May/2005 at 10:20pm
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I agree with Cmaster.........Phoenix.........that lady will be sorry she didn't pick you and who needs customers like that anyways. I am surprised she spent that much time on the phone with you knowing that she was shopping...........Inconciderate Witch. ------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: Phoenixcarpet
Date Posted: 04/May/2005 at 10:31pm
Oh I know, I just got really annoyed, got o ver it 3 minutes later, just that she spent so much time on the phone and then getting advice thatn goes against all of it. Just a dumb customer... LOL  ------------- Darrel http://www.phoenix-carpet-cleaning.com - Phoenix, AZ Carpet Cleaning Company |
Posted By: Phoenixcarpet
Date Posted: 04/May/2005 at 10:32pm
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Wow I butchered my typing on that lat post!!! ------------- Darrel http://www.phoenix-carpet-cleaning.com - Phoenix, AZ Carpet Cleaning Company |
Posted By: Adwa
Date Posted: 04/May/2005 at 10:50pm
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Press the edit button and you can change anything that you wrote......Phoenix. ------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: cmaster
Date Posted: 05/May/2005 at 12:27am
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Like this |
Adwa wrote:Posted By: Adwa
Date Posted: 05/May/2005 at 12:28am
 Good One Cmaster------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: cmaster
Date Posted: 05/May/2005 at 12:31am
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Doug likes to do that to Nightrider, only he takes out the quote. Almost looks like Nightrider posted until you look at the author
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Posted By: Adwa
Date Posted: 05/May/2005 at 12:38am
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I have learned to read carefully when written over again by Doug. ------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: cmaster
Date Posted: 05/May/2005 at 12:40am
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He throws some good ones in there
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Posted By: Adwa
Date Posted: 05/May/2005 at 12:41am
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You didn't do........to bad.........yourself ------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: John L
Date Posted: 05/May/2005 at 2:46am
| WOW ! ! I had a referral call that said she will call me back... looking for a lower price.... fine get ripped off ! ! ! |
Posted By: Rick/Magic
Date Posted: 05/May/2005 at 9:45am
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the $5.95 per room bottom feeders will get their share of the jobs, and they can have that end of the market...most of their "customers" will not use them again...if they don't mail out a massave amount of flyers every month, then they won't get any work at all...I quit worring about them and the people that they appeal to a long time ago...one time about 10-15 yrs ago, I had a woman call me and book her for the following week...she was trying to squeeze every penny out of me...she then called me back about 15 minutes later and said she call another carpet cleaner and got a lower price than mine...she then asked if I would give her an even lower price than him...I was already annoyed at her nerve and I lost it...I asked her if I did give her an even lower price, would she call the other guy back and see if he was going even lower...she said yes that she was going to keep calling until she got the lowest price she could...right then I told her to go with the other guy that I wasn't going to clean for her at any price and to never call me again...well, as fate would have it, the other guy stood her up the following week and she accually had the nerve to call me and ask if I could "come on over right now" because she had already move some furniture out and needed to have the cleaning done right then...by now, I was really feeling smug, so I had to ask her if she expected me to clean for his price...and believe it or not she said yes...she expected me to "honor" his price...I know that I should have just said no and hung up the phone, but she had gotten under my skin so bad that I just couldn't let it rest.this was a time in my life when I let things like this get to me...I told her that I would be right over...and I hung up and went on and did something else...I had no work booked for that afternoon...I was eagerly awaiting her to call to ask where I was so I could tell her off, but she never called back...it took me about a week to get over it ------------- 25 years of cleaning carpet and my back hurts |
Posted By: cmaster
Date Posted: 05/May/2005 at 9:50am
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Rick, Stressing over that stuff will send you to an early grave |
Posted By: greg
Date Posted: 05/May/2005 at 5:18pm
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set your price and stick to it. don't try to out bid anyone of these low ballers. it's not worth it. if a new customer calls and tell me she can get it done cheaper from another company, i say great give them a call. ------------- nothing is impossable. it just hasn't been done yet. |
Posted By: cmaster
Date Posted: 05/May/2005 at 8:17pm
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Give them the phone numbers of all the lowballers in your city.
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Posted By: JCOOPER
Date Posted: 06/May/2005 at 12:10am
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there si a company here that charges4.95$(americlean).phoenix you know them.well they must have had alot of pissed off people.they changed there name to millers in there flyer. ------------- JCOOPER |
Posted By: cmaster
Date Posted: 06/May/2005 at 12:25am
New name, same $hitty service.
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Posted By: Rick/Magic
Date Posted: 09/May/2005 at 10:45am
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they have to change their name every year or so because they run out of people who will try them and their reputation catches up with them... ------------- 25 years of cleaning carpet and my back hurts |