when to draw the line?
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=1426
Printed Date: 24/February/2025 at 10:24pm
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Topic: when to draw the line?
Posted By: mccc
Subject: when to draw the line?
Date Posted: 25/April/2005 at 1:04am
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When you go into a house or business and you see that the carpet is need death, do you guys try to revive it or walk away and advice the customer to get themselves a new carpet. If you try to revive what steps do you take. I ran into a carpet (15+ yr old commercial glue down) that had stains every 2 to 3 feet And God only knows how long those stains have been there. I used a roto vac with brush attachments on a portable. When i finished, I had discoloration, and the carpt in about a 4X6 area began to come apart to the point that i could see the concrete behind the carpet. WHERE DID I GO WRONG? new to the biz good advice needed.
------------- MCCC |
Replies:
Posted By: cmaster
Date Posted: 25/April/2005 at 1:13am
| Sounds to me like you got a little too aggressive on that carpet. Are you buying it now? |
Posted By: Steaminpile
Date Posted: 25/April/2005 at 1:18am
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never walked away cuz it was too filthy
cuz I know I can make it look MUCH better ------------- A.K.A. Andy |
Posted By: Lisa Smith
Date Posted: 25/April/2005 at 1:20am
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You are the one in control, always remember that. You don't HAVE to attempt any job. Use your best judgement, and if you decide to tackle a super nasty always prequalify it as a "salvage attempt". Make it clear to them that you will do your best, but because of the age/condition of the carpet, cleaning may cause it further damage. If you are in doubt, or feel uncomfortable WALK AWAY! I would be hesitant to use an aggressive rotary tool on an old/damaged carpet. I like the gentleness of the wand and glide or possibly an RDM. If you are interested in selling new carpet, you can try this approach: Tell the custy that you will do a "salvage attempt" and if it is not satisfactory, you will credit the cost of the cleaning toward the purchase of new carpet from you. Take care, Lisa |
Posted By: Superglide Ken
Date Posted: 25/April/2005 at 1:22am
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Good advice Lisa. I agree completly. ------------- Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs. |
Posted By: cmaster
Date Posted: 25/April/2005 at 1:25am
Good marketing Lisa
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Posted By: mccc
Date Posted: 25/April/2005 at 1:29am
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thank you lisa, sound like good advice- I'll use it ------------- MCCC |
Posted By: mccc
Date Posted: 25/April/2005 at 1:32am
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as to the reply about me buying the carpet- no I don't have to, the owners were going to pull it anyway, they were generous enough to let me experiment on it ------------- MCCC |
Posted By: greg
Date Posted: 25/April/2005 at 6:14am
i agree with steaminpile & lisa. never refuse a job but always prequalify. just make sure the client knows they have to pay for your attempt. after all we don't work for free. ------------- nothing is impossable. it just hasn't been done yet. |
Posted By: dontlikedennis
Date Posted: 25/April/2005 at 7:52am
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if you see it starting to turn color place your machine over that spot then try to get paid before you finish if it gets worse tell them your machine broke down and you'll be back in 1/2 hour with a new machine.....then just run like hell
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Posted By: John L
Date Posted: 27/April/2005 at 1:06am
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Posted By: Rick/Magic
Date Posted: 29/April/2005 at 8:44am
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what Lisa said... ------------- 25 years of cleaning carpet and my back hurts |
Posted By: nightrider
Date Posted: 29/April/2005 at 8:49am
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LISA IS WRONG............WHEN A HORSE BREAKS A LEG.........YOU SHOOT IT..............WHEN A DISH BREAKS YOU THROW IT OUT...........DO THE SAME FOR A CARPET THATS FALLING APART, WHAT IS THERE TO SAVE.............BUT IF YOU DO ATTEMPT THE CLEANING AT THE END DON'T CHARGE YOUR CUSTOMER IF YOU HAVE ANY MORALS..........'CAUSE YOU KNEW IT WAS IMPOSSIBLE NIGHTRIDER |
Posted By: doug
Date Posted: 29/April/2005 at 9:24am
Remember one thing. You said you could clean it. It did not respond. I guess the next time they will call someone to clean the new carpet who will do what they say they can do. Clean it. ------------- Just My opinion |
Posted By: roy dudley
Date Posted: 29/April/2005 at 1:32pm
| If a cust. ask you to clean the carpet, Clean it, tell then it may not look much better, but it will be sanitized, you don't just clean carpet for looks you clean it for health, and maybe the last is all these people can afford. I've seen some people wear pants or shirts I would wear, but because its not to my standards does that mean they should wash it. Your job is to do what the cust. ask. To the best of your ability. Just make sure you tell them their maybe some problems, and it may not look much better. But it will be clean. |
Posted By: Superglide Ken
Date Posted: 29/April/2005 at 3:04pm
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Clean just a part of the carpet first, but make it the worse area. If they are happy with what you did, do the rest. If not, thank them for letting you try to get it clean, and don't charge them for the attempt. ------------- Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs. |
Posted By: cmaster
Date Posted: 29/April/2005 at 5:09pm
Good idea Ken. Did I just say that?
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