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Best ways to grow CC Customers..... |
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Superglide Ken 
Grand Potentate 
SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
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 Topic: Best ways to grow CC Customers.....Posted: 05/October/2004 at 12:44am |
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What is your prefered way to do this? Do you offer discounts the more people they refer to you, and if so, what amount or percentage do you give? We give the customers a free bottle of spot remover with each cleaning. The bottle contains our name and phone number and offers free refills for as long as they have us clean their carpets.What other things do you do?
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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
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Mr.Mike
Resident Stooge 
Nyuk, nyuk, nyuk Joined: 20/January/2004 Status: Offline Points: 249 |
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Posted: 05/October/2004 at 12:53am |
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That's a good one Ken...basically anything that you can leave behind with your name and phone number on it is a good thing. How bout a fridge magnet? |
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I'm positive about the negative...and negative about the positive.
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Superglide Ken
Grand Potentate
SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
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Posted: 05/October/2004 at 1:23am |
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Yep, that too. Put it on the fridge for them when we are done the job. Can't leave too many things to remind them, cause they forget who cleaned their carpet 10 days or less after you are gone.
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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
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Bjørn
Groupie 
Joined: 19/September/2004 Location: United States Status: Offline Points: 67 |
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Posted: 05/October/2004 at 11:54am |
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Service
it's how you handle problems customers will remember Spots back I'm back with no double talk since I am the owner EVERY THING IS MY FAULT If a tech or I break something take care of it RIGHT AWAY. Even the customer you cant seem to please this customer can be your biggest chearleader Refund right away NO DOUBLE TALK Learn from my own and others mistakes POST CARDS AND THANK YOU CARDS #1 Call back customers and find out if their happy with the cleaning and your service. |
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LilNiteRidrhood
Master Carpet Cleaner 
Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257 |
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Posted: 06/October/2004 at 11:40pm |
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NO DOUBLE TALK????? C'mon Ter... um er Bjorn. You honestly always hold your tongue?? There are just too many idiots out there for me to keep my mouth shut. When I get really angryI just go club me a seal! |
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Bjørn
Groupie
Joined: 19/September/2004 Location: United States Status: Offline Points: 67 |
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Posted: 07/October/2004 at 1:32am |
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Please Lee
not the way to teach in the Senter Ecole du etiquette Remember what you said in the class Saint Senter allways treat your customers like your grand Muther This is not the hairass school of the power lunch. |
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LilNiteRidrhood
Master Carpet Cleaner
Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257 |
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Posted: 07/October/2004 at 8:29am |
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Iactually tell my cleaners to remember that the custy is someone's mother. However some of them are still friggin idiots. |
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MR. STEAMER
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Posted: 07/October/2004 at 4:19pm |
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I'm with Lee there is a limit to the madness.... and sometimes the truth hurts, but hold my tongue no way...My doctor says I have to relieve stress at all costs...lol |
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LilNiteRidrhood
Master Carpet Cleaner
Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257 |
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Posted: 07/October/2004 at 5:41pm |
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Oh oh, me and Steamer agreed on something, does this meen its time for the Apocalypse?
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Steaminpile
Master Carpet Cleaner
Joined: 04/February/2004 Location: Canada Status: Offline Points: 1155 |
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Posted: 08/October/2004 at 8:33pm |
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doing a good job and leaving a fridge magnet with 4 bus. cards has worked quite well for me
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Superglide Ken wrote:
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