High-tech; or Not?

Our "high-tech" world is changing the way people are surely doing business today. Some things may be great advances while others seem as if a step backwards. And, some ways may be just the way we see them in our eyes as we continue to advance in age.

We now can order just about anything on-line thus eliminating (or reducing) many outlet stores and employment for thousands and thousands. Convenient for us; but good for others as well as business? I can see this putting the smaller businesses out to pasture thus, eliminating competition which has a tendency to raise prices.

I can see major Banks closing all their branches and only having one main location remain open. Their customers will be required to do all their banking business on line or visit this main office to punch computers on the wall (self-serve).

If you have a operational problem with your lawn & garden tractor, you go on-line and pull up the Trouble Shooting page, and fingers crossed, the solution is right in front of you. If not, too bad, just purchase another tractor and be done with it.

The other day, I had to call American Express about some monthly charges which they were mistakenly debiting from our account. Hummm, after countless promps (no human voice)and 1 1/2 hours later (!!!) finally concluded my mission.

We already have self check out lines; self-this, and self-that. Who will we be able to speak with?
A couple sitting across from each other next to my wife and I at a local restaurant were texting their friends and each other (!!), laughing & giggling............but with little verbal conversation.

What do you think will happen to your Industry in the future? Less personal contact up front with more communication via web page bookings?

Well, think I'll text the local restaurant with a lunch order and pick it up at the window with the mechanical arm!

best to all;
Ed Valentine