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Stupid people giving the run around |
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MR. STEAMER 
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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 Topic: Stupid people giving the run aroundPosted: 24/October/2006 at 3:41pm |
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I have had enough, when it comes to dealing with parts people.
The seal behind my flywheel on my prochem legend has been leaking some oil..
call prochem to see if the have them in stock....NO it'll take 10 to 14 days because they have to order them through Kohler....
 ok Call Kohler ...sorry you have to deal with one of our distributors....
ok call the distributor......a guy close to home has one seal in stock...I pop out the old seal to make sure that it's the same seal....when I get there it's not the same seal. The new seal is about 1/2 inch thinner...but the diameter is the same...
I say to the guy "THAT AINT IT"
...he argues that "YES IT IS"...he's been dealing with these engines since JOHNNY WAS A BAKERok take the darn thing back home go through all the trouble to install the damn thing....start the engine.....OIL EVERYWHERE IT'S WORSE!
I got jobs...only one truck..I'M PISSED
Had to work...so kept topping it up with oil....
Got the right seal today, by calling every Kohler agent in the GTA..
 call the idiots at 9 AM....the guy said he would check stock and call me right back..
YEAH RIGHT12:30 pm I call them...only to be put on hold while the guy looks for the part...which he said he would do from 9
then he cuts me off...
He calls back.... he has one the only one in all of the GTA!
 so today I couldn't do any jobs...had to pull down the prochem again...and re-install the right seal
on the bright side it's working
 anyone else go through this BULL????
Is it just here in Canada???
or is it everywhere???
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www.mr-steamer.com
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Hammy
Carpet Cleaning Guru 
Joined: 27/September/2006 Location: Canada Status: Offline Points: 10330 |
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Posted: 24/October/2006 at 3:56pm |
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I went through that same experience several times. I once had a parts person tell me that I should have an extra part for everything, My response to that was "then what do I need you for I'll just open up my own parts store"
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Could somebody just clean my carpets!
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doug
King of the One Liners 
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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Posted: 24/October/2006 at 3:58pm |
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Move out here to the arm pit of the world and try to find parts for anything?? The cost of return shipping of wrong parts is more than the price of the part?
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Just My opinion
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 24/October/2006 at 4:05pm |
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The part number are also all screwed up...prochem re numbers the parts...so I got the kohler list now...and still they can't get me the right part.
there is no winning....I could bring it somewhere...but it would cost me 500 dollars to change a .50cent part and I would still have to wait
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Hammy
Carpet Cleaning Guru
Joined: 27/September/2006 Location: Canada Status: Offline Points: 10330 |
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Posted: 24/October/2006 at 4:18pm |
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Just buy a new engine. Problem solved!
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Could somebody just clean my carpets!
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 24/October/2006 at 6:35pm |
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I need it today...it takes 10 days for a new engine....you have to get it to spec.....shaft has to be the right size...etc...
plus they cost around $3000...all I need is a seal
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Hammy
Carpet Cleaning Guru
Joined: 27/September/2006 Location: Canada Status: Offline Points: 10330 |
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Posted: 24/October/2006 at 6:52pm |
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Well if you buy a new engine you could take the seal out of it..........................................problem solved!
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Could somebody just clean my carpets!
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doug
King of the One Liners
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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Posted: 24/October/2006 at 9:40pm |
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Again Mr. Steamer and his SHAFT??
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Just My opinion
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cmaster
IICRC Instigator 
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 24/October/2006 at 10:23pm |
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You shoulda used the Cleanco
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 24/October/2006 at 11:44pm |
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the cleanco is dead right now...until I get all the stuff for the new shaft
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www.mr-steamer.com
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cmaster
IICRC Instigator
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 25/October/2006 at 1:06am |
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Hurry up. Just think of all the money you could be making
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nightrider
Marketing Master 
Joined: 12/March/2004 Status: Offline Points: 4656 |
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Posted: 25/October/2006 at 3:26am |
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Steamer has enough material in his life saga for 5 books and a dozen movies
 ..................he's a magnet for trouble 
Nightrider
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 25/October/2006 at 8:25am |
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Don't ya know!
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Superglide Ken
Grand Potentate 
SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
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Posted: 25/October/2006 at 9:26am |
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You mean that Cleanco hasn't given you the shaft yet Steamer?
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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
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