IICRC COURSE

So you are basically saying that everyone at Sears is clueless and that you know more than Ralph, is that right?

Wondering why you wouldn't use a neutral prespray that breaks and digests the oils a bit better?

White Haitian cotton couch................if you know what you are doing...you can effectively use your hydroforce...

He used Hatian cotton cleaner....

It looked great today...I guess it's all in the skill level they told him it would for sure brown out..

Andy is right on the money.

We use low moisture methods as often as possible with cotton. Haitian cotton is very rare in this day and age, why do you think its raw cotton.

The other fact you have conveniently missed here Stanley is that it is Sears and they have big time issues to deal with that most of us don't have to worry about.

They don't want their cleaners touching furniture EXCEPT for  those that are very simple to clean and worry free.

Companies like Sears and The Bay have to deal with clients who are looking to get free new furniture based on a mistake from a cleaner.

Sears outlets are not independent franchises, they are licsensees. If someone cries hard enough to Sears, they will replace a couch that is slightly messed up. A raw cotton couch can easily brownout from cleaning from things beyond the cleaner's control, like the customer using  too much spotter from a bottle and it browns out when in contact with water. Happens alot with with rayon blends too.

Sears' policy is that an average customer can spend up to 70K at their stores in their lifetimes, so they are guaranteed satisfaction NO MATTER WHAT.

 Now if that was your company policy, would you be teaching your employees how to clean tricky furniture?

Ted I'm surprised at you, I thought you would have went with Hide. Doug will be so disappointed.