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100% money back guarantee |
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karunnt 
Newbie 
Joined: 21/March/2006 Location: United States Status: Offline Points: 11 |
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 Topic: 100% money back guaranteePosted: 22/March/2006 at 12:42pm |
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Do you guys offer a 100% money back guarantee if the customer is not satisfied?
How can you reassure the customer that the job will be done to their satisfaction? Thanks |
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Ninja-wand
Journeyman 
Joined: 03/June/2005 Location: United States Status: Offline Points: 427 |
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Posted: 22/March/2006 at 3:31pm |
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I only offer to return if they are not satisfied. NO MONEY BACK GUARANTEE for me!!! Example: there's no way you can resurrect a neglected carpet that hasnt been cleaned in 10 years. So just tell them that you'll try your best but not to exspect it to come out looking brand new and leave it at that. Edited by Ninja-wand |
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I'll make you TAP OUT!!!
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fonzy
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Joined: 27/January/2008 Status: Offline Points: 2 |
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Posted: 27/January/2008 at 11:16pm |
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Its worth the risk. ive been advertising with a money back guarantee for the last 8 months increased business by 25% and of the 500+ jobs ive done only 1 person asked for there money back and even then i just redid the job and they were happy. People are generally afraid to ask for there money back as its very uncomfortable to do.
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B Rice
Senior Member
Joined: 25/January/2008 Status: Offline Points: 127 |
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Posted: 25/February/2008 at 10:05pm |
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do people pay your before the job?
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duckcountry
Master Carpet Cleaner 
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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Posted: 23/March/2008 at 9:44pm |
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Yes, I do. If they are not completely satisfied I do a 100% refund.
I have had that policy for 3 years now. I am cutting the first check ever tonight on that. I would rather not waste time going out to the same house of someone who expected miracles even after I said what they wanted would not happen. My time is better spent finding the right kind of account. I will not do anything for her again. That is also part of my procedures. Glad to see I am not alone in the money back guarantee. Having it has gotten more money than a little $200 refund will cost me. |
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MR. STEAMER
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Posted: 25/March/2008 at 8:51am |
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I offer it too... no one has ever asked for their money back.... I give them there money's worth and more. If it wasn't for this topic I would have forgotten that I do. LOL
I think it's just a formality you offer a 100% money back refund to put the customer at ease. I don't think anyone would ever want their money back after they see you work. People give the small companies a chance.
If you where sears or Stanley Steemer they call them just for that reason... FREE CLEANING
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