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Hardening? |
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Cleaner_n_TX 
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Joined: 27/December/2005 Location: United States Status: Offline Points: 20 |
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 Topic: Hardening?Posted: 27/February/2006 at 10:30pm |
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Can anyone let me know what would cause this? Recieved my first call
back today. Lady says that the carpet is hard "in a couple places", but
its soft in the bedroom, and where the sofas were. She did have a big
area rug in the center of the living room. I used pre-kleen as a
prespray, followed by an acid rinse. The rinse is supposed to give the
carpet a softer hand. Ideas/knowledge appreciated. Scheduled to return
to re-rinse the place tomorrow.
Suprised by this....1st callback in over 200 jobs. Same process used on all residential work completed. Averaging 2 hours dry times, and rake all upon completing Thanx |
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doug
King of the One Liners 
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Posted: 27/February/2006 at 10:41pm |
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You didn't rinse well enough?
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Just My opinion
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LilNiteRidrhood
Master Carpet Cleaner 
Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257 |
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Posted: 27/February/2006 at 10:42pm |
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I would bet its a pre existing condition. Sugar based stain? Powdered deodorizer? Could be a number of things. |
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Cleaner_n_TX
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Joined: 27/December/2005 Location: United States Status: Offline Points: 20 |
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Posted: 27/February/2006 at 10:49pm |
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Sure feel like I rinsed well enough...Have used the exact same method
on my home and other places without any problem. I just dont understand
the "only in a few spots" part. I take my time, and have huge pride in
my work. Oh well, we'll see tomorrow at noon I guess. Gonna re-rinse
and see what happens
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nightrider
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Joined: 12/March/2004 Status: Offline Points: 4666 |
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Posted: 27/February/2006 at 11:34pm |
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Maybe she just wants to see you again and see how hard you get Nightrider |
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John L
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 28/February/2006 at 12:38am |
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lol nr. |
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Cleaner_n_TX
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Joined: 27/December/2005 Location: United States Status: Offline Points: 20 |
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Posted: 28/February/2006 at 12:52am |
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Well, actually, wouldnt mind see'in her again either! Nice looking,
great body, pictures of her in swimsuits throughout the house.
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nightrider
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Posted: 28/February/2006 at 1:11am |
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Maybe you should rethink your post above regarding you thinking that you rinced the carpet well enough..........all those pics of bathing suit poses could alter your perception of a good job Go there and tell her you have to spray a chemical and wait at least 40 minutes to see any possible reaction, then politely ask her for a coffee while you wait...........then ask her to model those bathing suits of hers Nightrider |
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cleanex
Carpet Cleaning Specialist 
Joined: 17/October/2004 Location: Canada Status: Offline Points: 705 |
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Posted: 28/February/2006 at 8:39am |
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Pre existing condition 9 times out of 10, however, since you have cleaned the carpet it now becomes your problem. All pre-existing conditions belong to the customer, however, once we touch them it now is a problem that we need to deal with, unless we prequalify and have the customer sign off, during our inspection.
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DON ELDRED
YOU CAN "STAND" ON OUR REPUTATION |
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Cleaner_n_TX
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Joined: 27/December/2005 Location: United States Status: Offline Points: 20 |
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Posted: 28/February/2006 at 8:58am |
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Appreciate the help gents.
Nightrider, you're always quick on your feet, I like that. As far as the coffee, hmm, its hot here in Texas...I think a few shots would be in order instead! Edited by Cleaner_n_TX |
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Cleaner_n_TX
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Posted: 28/February/2006 at 2:31pm |
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Update: I went to the house only to be greeting by this cute girl
wearing a half shirt and short shorts. Belly ring was shining the whole
time. Turns out, she didnt like the way THE TRAFFIC AREAS WERE'NT AS
SOFT as the non-traffic areas. I re-rinsed, explained to her that this
was due to wear, handed her my card with a 10% discount for the next
cleaning, smiled and walked out.
I am applying that discount to all new customers. Figure that way they won't just trash the card and know who to call next time. I have a company seal that i stamp the card with and inform them that the card must be presented to recieve the discount! |
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 28/February/2006 at 5:46pm |
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I remember running into this scenario many many years ago. Now that u mention it was the T-area's. You need a top quality pre-spray and aggitation to get that hardened (soil damaged) t-area softer... It can be done. crank up the heat too.
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Cleaner_n_TX
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Joined: 27/December/2005 Location: United States Status: Offline Points: 20 |
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Posted: 28/February/2006 at 9:14pm |
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Use chemspec pre-kleen, a 300 rpm rotary, and have 200-220 ATM with my Butler...she was cool and i'm sure i'll see her again.
As far as the area, it was right in front of the sofa. Not real dirty, just worn down pretty good |
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