Berber Carpet.

    
What do you say to the customer when they keep insisting that you go over and over and over a dark area of berber in a high traffice area?

I told the lady to loose my number....

She refused to believe that over wetting would become a problem.

She was willing to pay extra for me to redo the room 3 -4 times.

I brought in the cimex and still it wasn't clean to her standards.

I tried to explain that the fibers in the high traffic area where laying down, and that gave them a different appearance.. she wasn't having that.

I feel bad taking extra money and not getting the results...but I told her..

what would you do? what would you say??? could I of handled that any different???

I've been here done this ..so many times...I just wonder what you guys do?

OP machine post pad offers miracles sometimes.

Usually once you show them that a second cleaning provides negligible results, they accept your explanation that it is wear, not soil

tell her to call Jacques Prince

That should make her forget about the traffic lanes

Great idea. She will forget all about it

Michael wrote: Sorry to resurrect an old thread, but did you and the customer talk about that area during the pre-cleaning walk-thru? If it was totally clean, you could probably rub the area with a white towel, and the towel would come up almost totally clean. It's hard to argue with white glove treatment. If she still doesn't get it, then an old standby that will lose you a customer but give you some satisfaction: "Ma'am, I can't compete with your imagination."

did that..... but still looked dark...