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Steam/Extraction Cleaning |
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duckcountry 
Master Carpet Cleaner 
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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 Topic: Steam/Extraction CleaningPosted: 06/April/2012 at 5:50pm |
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If you do not ask for the sales with every answer your mother raised a fool. If you answer your questions this way, the time wasters go away. If not, as a carpet cleaner you can learn to say "Would you like fries with that?" or the famous "Welcome to Walmart."
If you don't want to sell, maybe a store clerk is the best job for you. |
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Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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karunnt
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Joined: 21/March/2006 Location: United States Status: Offline Points: 11 |
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Posted: 06/April/2012 at 10:19am |
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*** Your advice not giving people information and not to 'look smart' is BAD, BAD, BAD advice ***
EVERY question they ask you is testing to see if you are the one to hire. Every one. Even the stupid ones. If you didn't want to talk to people then you shouldn't have gotten into this business. lemon guru - Get all the information you can and put it in a form that is easy to understand and put it on your site. Use all the stuff from the IIRC courses and reconstitute it for the layperson. There is a TON of stuff from indoor air quality, chemical toxicity, fiber technology, etc. etc. Some people will care about this stuff. |
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duckcountry
Master Carpet Cleaner
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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Posted: 05/April/2012 at 10:06pm |
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Oh, you can disagree all you want. The EXPERTS are on my side. You are there to SELL not TELL.
If they ask you a question, either get an acknowledgement that the answer to this question is the deal breaker and get a confirmation that the answer to that question is what it takes to get them to make a decision or pack up and go home. Or do you get them to PAY you for every answer? |
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Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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karunnt
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Joined: 21/March/2006 Location: United States Status: Offline Points: 11 |
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Posted: 04/April/2012 at 2:11am |
I have to disagree with you. The days of selling like this are long over. There was a time when uninformed people were a the mercy of salespeople. But with the Internet anyone can find what they are looking for. For example, if a customer has concerns over the toxicity of carpet cleaning chemicals they only have to Google 'carpet cleaning chemicals toxic' and they have lots of answers. If you tell them everything is ok and they know different then you look uninformed. Also that same Google search will list several local companies that address this issue on their website and now they look informed. Treating the customer as some fool that does not know what is good for them is a mistake. You never know if they are asking you a question to test *your* knowledge. |
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duckcountry
Master Carpet Cleaner
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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Posted: 25/February/2012 at 11:26pm |
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I see those who are more order takers (like a website) and less professional sales people who thinks they have what it takes for any business who should be looking for a job Adwa.
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Adwa
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Joined: 05/March/2004 Location: Canada Status: Offline Points: 4568 |
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Posted: 24/February/2012 at 4:08pm |
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< ="text/" ="" ="/B1D671CF-E532-4481-99AA-19F420D90332etdefender/huidhui.js?0=0&0=0&0=0">
DuckCountry Good Post!!!! You must have been hungry and waiting for dinner when you wrote this. I can fully understand why Lemon Guru did not respond to you. The catch is you have only 20 words or fewer to fully convey what your message is. What I find amazing is that Lemon Guru found a post that Ted wrote eight years ago. |
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duckcountry
Master Carpet Cleaner
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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Posted: 20/February/2012 at 6:27pm |
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There is a salesbook entitled "Stop Telling & Start Selling". Never answer a question unless it is with a closing question. Answermen are a dime a dozen. If you have an intellectual type and you are letting him or her control the conversation you might as well go home. You will be just as effective there making that sale. This idiot probably is not going to buy and is using the question as way to throw you off the trail and help them avoid parting with your money.
I love these educating types. They tend to cycle through with new ones replacing the old out of business ones and they make it so easy for me to sell. If you want to spend your time on the so called intellectuals go right ahead and then call another cleaner in Toronto who might give you 5 smackaroos for the lead. An objection in the form of a question is just a request for some information they needed before saying "yes". That is if the question leads to a sale. But if this is a game of 20 questions push the point and then get out there. Anything short of that is permission for the suspect who hopefully turned prospect to sell you on no sale today. You are not being rude when you defend your time. If every moment you spend is not a step toward the sale but a step in another direction away from the goal, become an order taker. There are cash registers every where and no one cares if you know everything about the machine when you are ringing them up. All a true intellectual is amounts to someone who buys from the head and not the heart. They need a fact based approach in other words, give them reasons why they want to decide on a course of action with you. And it isn't because you are a walking Encyclopedia Britannica. Have you ever sold before, on commission only, and made a damn good living doing it? What did you sell and how much a year do you think is a good living? One last thing, stop thinking consumers are like you. They do things for their reasons and if you know how to clean carpets and you own the chemicals and equipment, you think only you who knows all the information no one really cares about can do a job on your carpet that is untouchable by God and man alike. |
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lemon guru
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Joined: 11/February/2012 Location: Toronto Status: Offline Points: 16 |
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Posted: 20/February/2012 at 5:44pm |
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People are different. Some people will not give a damn about being it steam or not, but some may be "intellectual types" and ask just this question. If I were a customer and you tried to sell me one of the cheap little tricks instead of straightforward answer, I wouldn't call you again
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duckcountry
Master Carpet Cleaner
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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Posted: 20/February/2012 at 4:44pm |
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Lemon, that is not what the customer wants to talk about. Remember, the customer would rather have a root canal without a painkiller than deal with carpet cleaning. Sharpen your people skills and know how to test fiber and other magic tricks to entertain and hold their attention. The less you focus on trade talk and crap about what you do the better for you, your business and it's continuing to grow bottom line.
In my venacular, phuck the crap of trying to look smart which the customer could care less about. It is as bad to tell why your are best as it is to make excuses to justify your price. |
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duckcountry
Master Carpet Cleaner
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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Posted: 20/February/2012 at 4:38pm |
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The fine mist coming from the wand at such a high speed combined with the water being beyond boiling temp is why.
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lemon guru
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Joined: 11/February/2012 Location: Toronto Status: Offline Points: 16 |
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Posted: 20/February/2012 at 12:02pm |
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Thanks for this piece of information. It is really helpful. I was wondering why do we call modern carpet cleaning "steam" cleaning if there is no steam to speak of. I can use this info when talking to the customers
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carpetologist
The Great Hardini
Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Posted: 16/August/2004 at 3:30pm |
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Steam/Extraction Cleaning
Theory The term "steam cleaning" is derived from the original concept of the equipment first utilized in the steam extraction process. Solution pressures were created by large heat generators that relied upon pressure to deliver cleaning solutions to the cleaning tool. A crude vacuum system was used for recovering cleaning solutions. Equipments utilizing high pressure pumps, to deliver cleaning solutions to the cleaning tools and more efficient vacuum systems. This system is also called hot water extraction. Hot detergent solution is injected under pressure; soil is suspended, and wet vacuuming removes soil and excess moisture. The vacuum efficiency is a combination of both airflow and lift. Airflow is measured CFM (cubic feet per minute) indicating how much air volume is moved per minute. Lift is the measurement of negative vacuum pressure commonly referred to in inches of water or mercury lift. Water lift indicates the amount of vacuum to raise a 1 inch diameter column of water 1 inch while mercury lift refers to the same for a column of mercury; 1 inch of mercury lift = 13.6 inches of water lift. Preconditioning should be utilized in all instances of heavy soil accumulation. Preconditioning the carpet with Kleen Kuip's Traffic Tex gives the detergents and solvents more dwell time to effectively break down and suspend soils so that they can be rinsed more effectively out of the carpet fibers. Advantages
Disadvantages
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duckcountry wrote:
Welcome to KleenKuip.com's Professional Carpet Cleaners Discussion Forum!