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Berber Carpet.
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TipTopCleaning View Drop Down
Groupie
Groupie
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Joined: 05/October/2023
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Points: 43 		Post Options Post Options   Thanks (0) Thanks(0)   Quote TipTopCleaning Quote  Post ReplyReply Direct Link To This Post Topic: Berber Carpet.
    Posted: 06/October/2023 at 1:16pm
I once had a client ask me to clean a stubbornly dirty area of carpet over again until it became clean. At first, I agreed with him as the carpet still looked soiled after the initial cleaning.

Unfortunately the area of carpet still wasn't coming clean. Upon closer inspection the carpet fibers were all completely worn down to the carpet backing. The area of carpet  was the highly trafficked kitchen entrance to the dining room.

It was hard to notice at first glance because the lighting in the restaurant was so dim. The client was an older gentleman and he didn't believe what I was telling him.

Two months later they installed new carpet.
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duckcountry View Drop Down
Master Carpet Cleaner
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Joined: 29/October/2005
Location: USA
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Points: 1082 		Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 07/November/2007 at 11:51pm
Rough up one half with steel wool.  Yes, it belongs in your bag of tricks along with a teflon testing kit.
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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danmarck82 View Drop Down
Carpet Cleaning Specialist
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Joined: 08/February/2004
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Points: 618 		Post Options Post Options   Thanks (0) Thanks(0)   Quote danmarck82 Quote  Post ReplyReply Direct Link To This Post Posted: 07/November/2007 at 11:14pm
Three months ago I went to a Craig Jaspers seminar. they handed out a small 5 inch long piece of clear plastic tube about 3/4 inch around.

He demonstrated how fibers in certain areas no longer reflect light the way undamaged carpet does. ONE HALF of the tube is original and shines and the other half has been worked over with a wrasp or something and is dull . It is a GREAT tool to use to explain Pivotal wear and also just plain wear areas in front of couches chairs etc.

I used to just explain the scratched fiber issue but this PROP is absolutely
a godsend . It works great at getting the customer ready for the inevitable
wear areas. So afterwards you don't have to make excuses or clean it 5 times. get some at your hardware store ....

Steamer, you may want to mix up a little OXiginated bosster for those traffic areas just to make sure it is not dirt but wear. IMO
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duckcountry View Drop Down
Master Carpet Cleaner
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Joined: 29/October/2005
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Points: 1082 		Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 07/November/2007 at 1:17am
you are a cleaner not a magician

Doug, we are show men.  Go to Vegas and see how much people will lay out for a good show.

And when we are done the people feel like they got their moneys worth if we remember we are there to do a good job, make it look impossible and produce miracles as anyone who can get a red spot out of carpet knows.  Its 80% SHOW.
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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cmaster View Drop Down
IICRC Instigator
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Joined: 29/January/2004
Location: Canada
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Points: 29693 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 04/September/2007 at 1:05am
Is that because he has less hair?

The STD Meter
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LilNiteRidrhood View Drop Down
Master Carpet Cleaner
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Joined: 17/March/2004
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Points: 1257 		Post Options Post Options   Thanks (0) Thanks(0)   Quote LilNiteRidrhood Quote  Post ReplyReply Direct Link To This Post Posted: 03/September/2007 at 4:48pm
Call Doug he has a cooler head?
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doug View Drop Down
King of the One Liners
King of the One Liners

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Joined: 31/January/2004
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Points: 32711 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 03/September/2007 at 1:52pm
call Lee for that independent opinion
Just My opinion
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MR. STEAMER View Drop Down
True Patriot
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Joined: 03/March/2004
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Points: 14549 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 03/September/2007 at 11:29am
Originally posted by Michael Michael wrote:

Sorry to resurrect an old thread, but did you and the customer talk about that area during the pre-cleaning walk-thru? If it was totally clean, you could probably rub the area with a white towel, and the towel would come up almost totally clean. It's hard to argue with white glove treatment. If she still doesn't get it, then an old standby that will lose you a customer but give you some satisfaction: "Ma'am, I can't compete with your imagination."
did that..... but still looked dark...
    
www.mr-steamer.com
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Michael View Drop Down
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Points: 557 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Michael Quote  Post ReplyReply Direct Link To This Post Posted: 02/September/2007 at 1:33pm
Sorry to resurrect an old thread, but did you and the customer talk about that area during the pre-cleaning walk-thru? If it was totally clean, you could probably rub the area with a white towel, and the towel would come up almost totally clean. It's hard to argue with white glove treatment. If she still doesn't get it, then an old standby that will lose you a customer but give you some satisfaction: "Ma'am, I can't compete with your imagination."
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cmaster View Drop Down
IICRC Instigator
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Joined: 29/January/2004
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Points: 29693 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 23/August/2007 at 10:03am
Great idea. She will forget all about it

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doug View Drop Down
King of the One Liners
King of the One Liners

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Joined: 31/January/2004
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Points: 32711 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 23/August/2007 at 7:46am
Come back dressed in you Villiage People suit and dance for here. That will take here mind off the carpet.
Just My opinion
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cmaster View Drop Down
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IICRC Instigator


Joined: 29/January/2004
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Points: 29693 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 22/August/2007 at 11:56pm
That should make her forget about the traffic lanes

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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
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Points: 14549 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 22/August/2007 at 11:23pm
that horn dog might cop a feel
www.mr-steamer.com
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splash_$$$_dash View Drop Down
Carpet Cleaning Specialist
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Joined: 07/April/2004
Location: Toronto
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Points: 742 		Post Options Post Options   Thanks (0) Thanks(0)   Quote splash_$$$_dash Quote  Post ReplyReply Direct Link To This Post Posted: 22/August/2007 at 11:22pm
tell her to call Jacques Prince
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