carpet looks worse AFTER cleaning

Hi Guys

I really need some help with this one...

I cleaned a office the last week, and after cleaning a HUGE stain appeared that was not there before, so I came back and tried to clean it again a few times.

This weekend they had me clean their conference room, but being wary of the carpet, I only used water, no detergents, no solutions, plain old water.

Initially the carpet look great, but I went there again today, and the whole room has huge stains....this carpet seems to really good, its like new, and less than 8 months old.

Now the company are having someone else clean the carpets, and if the stains do not come out I will have to have them replaced....ANY IDEAS GUYS...WHAT CAN BE CAUSING THIS??

I really appreciate your help

Many Thanks

Bub

Thanks Cmaster

I used a bonnet , with water...but because of the previous stains, I was very careful not to over wet....The carpet has no pile, is of a commercial grade, and when I left it felt nearly dry, with no stains.

The carpet is manufactured by shaw industries, and is 100% nylon, with a stain protection at time of manufacture.

It has a commercial grade felt backing,.

Hope this helps guys....NEVER seen this happen before!

It did feel

Hammy...

What do you mean??

Thanks Thang

I suggested that to the client, but she is worried that things will get worse, which I understand.

Looks like I will have to bite this one, she is a member of my bNI group, so I need things to be as smoothe as possible.

I used the bonnet, and no detergent when I cleaned the second room, the first area was done with bonnet, and detergent, but then the stain came up.

I suspected that there was an issue, so the second time I used a bonnet with just water???

If the carpet is only 8 months old and was not dirty to begin with, it sounds like you overwet it. Reclean with low moisture and dry with air movers

Thanks Padman

I will take some photos today and let you know.

Many thanks

Bub