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Stain appeared AFTER cleaning? What now?

Printed From: Carpet & Floor Cleaning Industry Discussion
Category: Carpet Cleaners Discussion
Forum Name: Urine Stains and General Spot Removal
Forum Description: Having trouble getting that spot out? Problems with urine?
URL: http://www.kleenkuip.com/forum/forum_posts.asp?TID=7941
Printed Date: 17/October/2019 at 1:38pm
Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com


Topic: Stain appeared AFTER cleaning? What now?
Posted By: ScotsWoman
Subject: Stain appeared AFTER cleaning? What now?
Date Posted: 02/October/2018 at 3:21pm
We got a rug cleaned last week that had 3 stains. All 3 were from our tiny dog vomiting. One stain had noticeable yellow coloration but the other 2 stains had very little color but the fibers had been scrubbed too harshly and that made the spot noticeable. We had a company come and steam clean. The yellow stain disappeared but where the 2 stains with very little discoloration actually got much much worse. The company came back yesterday and cleaned those spots again and I can not believe it! But those 2 spots got even WORSE?!?!?! I simply do not understand how this can be? I've left a voice message with the company and have yet to hear back. But I wanted to ask other professionals within this industry for input. Any suggestions? I'm not even sure how to proceed at this point?
 
I can not get the links to my images to work with the "insert image" option. So I will share links below.
Two images are of the stains and one image is the rug content info.
https://imgur.com/BUHCyhE
https://imgur.com/C3y1pnF
https://imgur.com/Dc6Wl7S




Replies:
Posted By: Carpetologist
Date Posted: 05/October/2018 at 1:19pm
The viscose portion of your carpet takes very little brushing and agitation to chafe it up. It is not correctable except maybe running a safety razor over it to get the surface looking somewhat better.

The vomit may have caused permanent staining and the carpet cleaner may have used too much water and left a browning stain.

Suggest spraying white vinegar and toweling it up. It might help.


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http://www.kleenkuip.com - New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies



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