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Residues

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The Great Hardini
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Hocus Pocus

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    Posted: 13/April/2004 at 5:01pm

Residues

ResiduesSince it is impossible to remove all of the detergent residue, it is important that what is left does not contribute to re-soiling. This means it should dry to a form that is easily vacuumed after the carpet has dried. Think of a powdered laundry detergent vs. a liquid dishwashing detergent. The residues left once a carpet dries is an important point in any carpet cleaning detergent. Shampoo solutions should dry to a crystalline powder. Steam extraction detergent should be free rinsing and have a minimal amount of crystalline residue. Bonnet cleaners should be completely non-residual, or have a soil retardant included.

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The Great Hardini
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Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 10/November/2006 at 5:15pm
Speaking of Residues
 
This would be another opportunity to take another look at EnCap. EnCap is the modern King of Residue.
 
Story
Sold an OP Machine to a customer over a year ago who uses a product with EnCap as part of the formulation. (Carpet Cleaning Crystal by Core)
 
He now claims that he will not use the product anymore because it makes his customers carpets stay cleaner longer. In his words he said "This sh1t works too well".
 
How would you handle this situation? Would you go back to yesterdays residues and encourage resoiling or keep using sh1t that works?
 
Looking for comments...
 
Be Honest!
 


Edited by Carpetologist - 10/November/2006 at 5:17pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Superglide Ken Quote  Post ReplyReply Direct Link To This Post Posted: 10/November/2006 at 7:21pm
Go back to the residue creators. We are in business to make money, not be pushed out of it by our cleaning products. For most cleaners, unit cleaning prices have been driven too low for you to wait 2X as long to get called back again. If the customer wants carpets that stay clean longer, let them pay for that by selling them Scotchgard or something simulair. At least that way, you get to have the increased profit that keeps you in business till it is time to clean the carpets again.
Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote DCC Quote  Post ReplyReply Direct Link To This Post Posted: 10/March/2008 at 11:08pm
Mr. Carpetologist...I would see it as a benefical marketing tool. Im not going in to details, but that situation can be made very profitable in a larger market. We clean our carpets as best we can, that practice can be profitable. It all comes down to what business model you follow.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 13/March/2008 at 6:01pm
I would offer a choice.  The standard economy cleaner means you can go x months before cleaning again.  But the newest technology formula means you can double that time to X*2 months.  We believe in it so much we are willing to offer you a guarantee in writing of the super cleaning powers of Quantum X technology.  And because you get twice as long between jobs I guess you can see why so many of our customers say the cost savings at only 50% for twice the cleaning performance more than makes this the deal of the century.  So, would you rather have our economy package, the Quantum X package or purchase 2 cleanings now to avoid the annual price increases at a discount today of 25% off the second cleaning? 

Be honest, let them choose.  You can be back next year at full pop at that time, be back next year when they call but at only 75% of todays price or not be back next year and get 50% of the money you don't earn as a consolation prize?

Silver lining :)
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tokmik Quote  Post ReplyReply Direct Link To This Post Posted: 15/March/2009 at 4:35am
Ir's very nice thing to know those very common yet overlooked things on the carpet.


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Turtlepower Quote  Post ReplyReply Direct Link To This Post Posted: 24/October/2009 at 6:33pm
ok-hope this is ok along with this post. Going to sound super noobish asking this. Normally I run my chemical in my portable-I never do any rinsing with regular clean water. Do some people just prespray all of their chem down and just do a rinse with clean water in their portable? Which way would work better-at this point I don't pre-spray excepting stains/rough areas.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CleanBean Quote  Post ReplyReply Direct Link To This Post Posted: 16/November/2009 at 1:08pm
TP that's what I do depending on how much prespray I put down. I use clean water as a rinse form the tank.  If I do use a rinse...I use CTI "Lastl Step". That's good stuff. Smile
 
IRT whether I'd go back to detergents due to a product working to well..I'm not sure. 
A carpet staying clean longer *could* get you more referrals.  You could charge a little more for the product that does such a good job though, perhaps make it a treatment step. Approve
 


Edited by CleanBean - 16/November/2009 at 1:08pm
Above all....BE PROFESSIONAL!!!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ken_Is_OK Quote  Post ReplyReply Direct Link To This Post Posted: 16/November/2009 at 7:54pm
prespray high ph
rinse low ph
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The Great Hardini
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Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 16/November/2009 at 10:05pm
It's refreshing to do a post without mentioning Tide. you may advertise and call yourself a professional carpet cleaner but, only you know if you really are one or not. It depends on your timing, actions, process and most of all morals and ethics.

Are you call-backs asking you to come and re-clean a lousy job or are they call-backs a year or so later to come back? You know who you are.

If you are still confused got to carpet cleaning school and learn the basics or a refresher course. The fact that this post on residues has received so few comments tells me 'who cares'?

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Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2009 at 2:49am
The reason for a rinse is to restore the ph of the carpet and that will in simple terms keep the carpet cleaner longer.  Some guys put extractor detergent in their water when prespraying is the recommended procedure for applying cleaning chemicals.  Vacuum, Prespray, Agitate, Dwell, Rinse, Groom.  Let me know when the IICRC changes their recommended steps and after I examine the change if I find it an improvement I will use it.
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 17/November/2009 at 2:57am
If you are cleaning carpets the right way, you will need twice as many customers to have the same number of cleaning jobs the guy (or gal) who does them wrong needs.  Accept it as fact, do what it takes to get the accounts, and get on with life.  Seriously, it ain't rocket science.  I say that for anyone new reading these messages and thinking you can short sheet customers and be respected a professional among your peers.

Anyone can do a crap job and if that is what is being spec'd out in a bid you have three choices:
1. Bid it and shut up
2. Decline to bid
3. Submit two proposals - one their way and the other the right way to do the job

Depends on the value you place on your personal integrity I would guess.


Edited by duckcountry - 17/November/2009 at 2:57am
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote prouddadx3 Quote  Post ReplyReply Direct Link To This Post Posted: 14/January/2010 at 2:52pm
What economical acidic rinses are you guys using? I've used Master Blends but I'm wondering if their is a good cheap powder out there as well that I could mix into my 5 gallon chemical jug?
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