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The CON woman |
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ChemicallyFried 
Senior Member 
Joined: 20/September/2007 Location: United States Status: Offline Points: 137 |
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 Topic: The CON womanPosted: 13/December/2007 at 10:29pm |
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I went to clean a home last week that was suppose to be 3 rooms and a hall. My customer started showing me a total of seven full size rooms, a chair, one couch and two stains on two other couches. I explained "OK maam, you have seven rooms and not three and that would be extra". I NEVER argue with a customer, but this one insisted that she only had 3 rooms which were her 3 bedrooms. Has the world gotton so tight or so stupid that I have to argue about the number of rooms that are in a home? My advertising next month is one price for a whole home special. Tired of dealing with these freaks for a while. Never advertise by the room deals, it brings out all the freaks who want 1-3 rooms done for peanuts.
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I can remove more spots than you can.
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Thang
Senior Member
Joined: 31/March/2007 Location: United States Status: Offline Points: 195 |
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Posted: 14/December/2007 at 1:55am |
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Do you have a max square footage for each room? (say...150sq ft. max per room)...If not, maybe you should.
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Tap Out Or Pass Out!!!
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FriendlyHammer
Master Carpet Cleaner 
Joined: 08/July/2007 Location: United States Status: Offline Points: 1383 |
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Posted: 14/December/2007 at 5:58am |
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She's just stupid, and she probably realized she had made a mistake while she was talking to you. When houses are sold they advertise them by the number of bedrooms. She remembers buying a 3 bedroom house, so when she decided to have her house done, she thought that was the terminology to use.
I bet landscapers can tell you stories about charging per square yard to fertilize and having to argue with a woman who claims her yard is square. Edited by FriendlyHammer - 14/December/2007 at 6:43am |
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John L
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 22/December/2007 at 8:12pm |
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Order a Big Mac.. Then see if they will throw in fries for free.. Thats what she does...
Today this guy tried to slide in stairs for my 3rm price of $99.. I said $30 extra for stairs and he said forget the stairs..
He was trying to tell me the LR..DR Combo was 1rm... yea..right..!
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 22/December/2007 at 8:13pm |
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Never argue.. Negotiate..
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MR. STEAMER
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 22/December/2007 at 8:31pm |
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Never argue...walk
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www.mr-steamer.com
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cmaster
IICRC Instigator 
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 22/December/2007 at 11:42pm |
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I agree...............walk
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The STD Meter |
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 23/December/2007 at 10:14am |
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once they see that your willing to walk..most times they'll pay what you asked...
if they don't and let you go...you should be happy that you got out of that bullsh*t |
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www.mr-steamer.com
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 23/December/2007 at 10:32am |
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Thats a good negotiating tactic.. MrSteamer
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doug
King of the One Liners 
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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Posted: 23/December/2007 at 10:32am |
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only you know what you need to make money on the job. If you can't make any money that it is time to move on.
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Just My opinion
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 23/December/2007 at 10:38am |
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Great words of wisdom doug..
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CarpetCleanLasVegas
Newbie 
Joined: 28/January/2008 Location: Las Vegas Status: Offline Points: 4 |
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Posted: 28/January/2008 at 9:33pm |
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You get crazy customers in any business that you try. Does anybody have any advice for how to advertise so that you don't spend too much time dealing with people like that?
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Carpet Cleaning of Las Vegas
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danmarck82
Carpet Cleaning Specialist 
Joined: 08/February/2004 Status: Offline Points: 618 |
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Posted: 28/January/2008 at 11:02pm |
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I never advertise price, period..... I very seldom advertise , work the customer list that you have ! that is if you have established a few hundred customers. If not.... the good old business card and a lot of cold calling works slowly . You could try flyers but 1% return on a non-responsive ( EXPENSIVE ) flyer or direct mail out can be discouraging too. ....If you are just beginning there is no easy absolute solution to this problem,
Persistence in building solid foundational relationships is paramount. They will last forever.......These price shopper will be gone tomorrow . You can not build your business - long term- on these types of people . |
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Soil Lint Green
Carpet Cleaning Specialist
Joined: 30/December/2007 Location: Oregon Status: Offline Points: 551 |
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Posted: 17/February/2008 at 12:47pm |
I do that too. As I see it, the appointment is a sales appointment. The prospect sees it differently but that does nothing to change my thoughts. I am the doctor of dirt. If a prospects wants to argue my diagnosis it would be like arguing with their doctor, dentist or eye doctor. It is also like challenging the plumber or someone who is fixing the washer. Bottom line, I am the expert at this, they are the expert only in what someone is paying them to do. I don't claim to know their job, I expect the same respect. If I decide something to be true, it is. If they want to challenge me, they are invited to take action. All they need to do is go get a second opinion. I have other patients to attend to. I need to go to my van and get something. That something is gone. Add them to the small list of 86'd prospects. |
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MR. STEAMER wrote:
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