Friggin CGD stains came back. |
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dennis_is_ok
Carpet Cleaning Specialist Joined: 02/August/2005 Location: Canada Status: Offline Points: 460 |
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Posted: 28/September/2006 at 9:51pm |
owner calls 45 days after cleaning to say "stains came back"
what do you do? (a) go back and spray some A&B? (b) go back and run a quick bonnet with some DFC? (c) insert your answer here (d) tell her it's TFB and she's SOL |
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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45 Days is way past the guarantee?
Finial answer "D"
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Just My opinion
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MR. STEAMER
True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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go back and spot for half the min charge???
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www.mr-steamer.com
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Ninja-wand
Journeyman Joined: 03/June/2005 Location: United States Status: Offline Points: 427 |
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45 days?!!...Shes crazy!!!
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I'll make you TAP OUT!!!
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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Go back and prove to here you are on a free contract for life to maintain her carpet. What happens in another couple of months??
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Just My opinion
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Extract with a Water Claw and stains come out the first time around. Water Claw extracts off the concrete through the underpad through the face fibers and IT'S GONE!
Why go back? That's saying goodbye to your profit.
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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jackblack
Senior Member Joined: 18/March/2004 Location: Canada Status: Offline Points: 163 |
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smart boy teddy
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cleanex
Carpet Cleaning Specialist Joined: 17/October/2004 Location: Canada Status: Offline Points: 705 |
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How big was the job, if it was a long time customer go back, this time explain your policy on re-cleans, turn her into a cheerleader for your company and she will get you referrals, the cheapest way to get new accounts.
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DON ELDRED
YOU CAN "STAND" ON OUR REPUTATION |
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danmarck82
Carpet Cleaning Specialist Joined: 08/February/2004 Status: Offline Points: 618 |
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Suck it up , cleanex is right , a customer with a corrected issue is a great cheerleader.
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ChemicallyFried
Senior Member Joined: 20/September/2007 Location: United States Status: Offline Points: 137 |
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I get that game from customers with pet urine a lot. I do a great job of cleaning the pet urine up going way overboard to assure myself of success. They call back in 30 days saying the stain came back. I return to see what I did wrong and the pet had simply pissed again somewhere close to the original stain. And the customer will swear their pet never piddled in that spot, and that it is my fault for not getting it out the first time. You cant win, you dont want a customer like that anyway. They will suck the life out of you. Face it, some customers just want a freebie and they will use you to get it. Its your choice if you want to put up with it or not.
On occasion Im sure some $10 employee out there will actually do a bad job and a stain will come back. Its how I get much of my business from the competition. I can see when its an old stain that wasnt taken out right the first time. In that case the customer is right.
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I can remove more spots than you can.
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John L
Carpet Cleaning Guru Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Thats not always true.. Some will but most wont because you messed up in there eyes.. |
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danmarck82
Carpet Cleaning Specialist Joined: 08/February/2004 Status: Offline Points: 618 |
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Educate the customer about the wicking possibilities when dealing with spills and Urine before cleaning. Find out before the first cleaning if they have used some form of chemical or soap on the spot before you got there. If they have( which most often is the case ) I explain to them that using the incorrect chemical may set the stain . I also explain that if she used a soap based spotter that there may still be a high level of concentration of soap still in the fibers and that although thorough that your cleaning may not totally eliminate the soap residue in one cleaning .
and that the left over residue therefore remains on the fibers and dirt sticks to this residue over time and creates the " spot " she is referring to . If you were the one who used a soap based spotter on the spot it is your obligation to correct it. If you did not educate her before hand which it sounds may be the case you should go back re-educate and chalk it up to learning. IMO I use a soap free spotter called procyon . If the spot took a month to show back up it is most likely dirt sticking over time to the left over residue. Procyon and ted's recommendation of using the water claw would be a good option. |
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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Educate the customer?? I like that?? As they stand there with that big question mark on their forehead. About 2 seconds after you are done with you educating they are just as confused as before but now they have something to complain about when you are finished and they sit and stare at the spot and think it has returned. People don't want to listen to your bull sh*t they just want the spot removed. And they don't give a good god dam what you are using either.
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Just My opinion
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Hammy
Carpet Cleaning Guru Joined: 27/September/2006 Location: Canada Status: Offline Points: 10330 |
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Now that's an honest answer
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Could somebody just clean my carpets!
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