Friggin CGD stains came back. |
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danmarck82
Carpet Cleaning Specialist Joined: 08/February/2004 Status: Offline Points: 618 |
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Doug, Sounds like you may want to look for a better class of clientele. I don't allow them to put the ownership of that spot on me. Please post exactly how you handle these situations Doug. ( preferably without sarcasm) After 25 years I rarely have a spot or stain recall as they are thoroughly briefed on the chances or possibilities of wicking etc. prior to the cleaning . If they call they already know it is their spot and their responsibility to pay for whatever it takes to get it out. |
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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My clintele is just fine. I am just not one to go into someone's house and blow my own horn on just how god dam knowledgeable about their spot. I have been around probably as long as you. Maybe not as smart though. I do it right the first time if there is a problem and the spot comes back so do I at my expense. I don't expect people to pay for my incompentence. I only offer spot removal for my clintele only. No exceptions. People who use my services do not abuse them I won't allow it.
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Just My opinion
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danmarck82
Carpet Cleaning Specialist Joined: 08/February/2004 Status: Offline Points: 618 |
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Doug, do you feel every time a spot comes back it's your incompetence ? That I wouldn't agree with . How is a soap clogged spot that a customer created your incompetence?
other than that, I think your customers are well served . You've been around the block enough times to flush out the abusers. Customers who do their own spotting need to realize what problems are sometimes created by their actions. I had two new customers this week that had carpet damage ( bleach outs)FROM USING over the counter spotters ( Resolve ) . ruined the carpets. They need to be educated. If you think passing on some of your knowledge to help them out is wrong, We agree to disagree. Woolite sometimes leaves so much soap residue that it is almost impossible to get totally out ( without over wetting ) in one cleaning. Customers need to know this . otherwise they continue their ignorant practices, If that's passing out my " bullshi" so be it . IMO |
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MR. STEAMER
True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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A customer knows when they have been well served, not everything is going to comeout. It's the work you put into that counts.
But..2 things If it's the customers first time cleaning ever, you may have to involve them more with the cleaning process as you clean. Some have never seen a well done job and don't know what to expect. It's not until they call a sh*tty company will they know how good you are. If the wife wasn't home during cleaning...look out!!!! I had one of those last week. I did an amazing job on their trashed out family room. She got their when it was all done.. The husband was happy but she didn't share in the trill.... she called back saying how dirty it was...some how I was able to get back there the day of her call... she started to show me some freak of light stains. I recleaned the area, just to make her happy |
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www.mr-steamer.com
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danmarck82
Carpet Cleaning Specialist Joined: 08/February/2004 Status: Offline Points: 618 |
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Sometimes you know when you have to do what you have to do.
Went to a seminar once and he asked us what we do for a living , everyone had answers. the instructor said " your only job is to make money and stay out of trouble" . I think of that often when I walk away from a job that I sense trouble on. knowing when ...to do what , takes time and experience. It's a great life enjoy the ride |
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metlhart
Newbie Joined: 20/April/2008 Status: Offline Points: 4 |
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Pet problems are a touchy issue. Have you tried using a UV light after cleaning to show the customer that you have in fact removed the stain? Also, it may seem excessive, but try marking the spot and taking a few digital before and after photos (clearly showing the location of the spot) for future reference. The only downside I see from the extra effort is possibly offending your customer by proving them wrong...but the extra effort may just win them over.
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Aaron R
Newbie Joined: 15/March/2008 Location: Michigan Status: Offline Points: 15 |
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4 or 5 days later, definately go back. 45 days later, no way, not without some sort of compensation for your time. Someone probably spilled something and didn't fess up to it. That's just my opinion, though. Do what YOU feel is the right thing.
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aqualityassured
Groupie Joined: 13/December/2008 Location: Georgia Status: Offline Points: 43 |
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I use a bonnet to wick up the stain. My customers are happy.
http://www.aqualityassured.com |
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